Branch Manager

2 months ago


new delhi, India upGrad Rekrut Full time

JD for Branch Manager, Customer Acquisition: Pitampura

Job Purpose:

To run efficient, profitable, highly customer-centric and quality branch sales operations through highly engaged sales teams

Job Description:

  • Managing all operational aspects of the branch functioning, including sales planning, member relations, human resources, administration and cost control in accordance with the organization’s objectives.
  • Efficiently complete overall monthly targets planning and distributing targets to teams and individuals based on productivity, capability and quality.
  • Assess local market conditions and identify current and prospective sales opportunities within the territory.
  • Plan acquisition marketing (lead generation) activities with the branch marketing team.
  • Ensure distribution and regular monitoring of all “pull"-based leads, e.g., digital leads, member referrals, etc., to various teams.
  • Closely monitor and track lead conversions by both marketing activities and sales teams.
  • Take timely and appropriate decisions for course corrections based on the weekly monitoring and tracking of lead-to-sale trends.
  • Ensure a high level of engagement within the teams and provide the necessary training, coaching, & motivation to meet performance expectations.
  • Hire high-energy and talented individuals to manage various teams and ensure that the talent pipeline is fueled appropriately at all times.
  • Manage and control various costs with a view to ensuring a highly profitable and growth-oriented business.
  • Keep track of all member complaints and ensure resolution of all escalations within given TAT.

Skills Required:

  • Strong Direct Sales Experience
  • Excellent Leadership and People Management Skills
  • Strong Results Orientation and Execution Excellence
  • High Energy and Passion
  • High Customer Centricity



Experience: 10 to 12 years


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