ServiceNow Incident Management

3 days ago


west bengal, India Tata Consultancy Services Full time

TCS is Hiring ServiceNow Incident Management For Kolkata location


Experience : 4 - 6 years


Mode of interview: Virtual


Location : Kolkata


JOB DESCRIPTION:

Must have:

  • Excellent communication and customer handling skills
  • Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
  • Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
  • Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
  • Experience in working in SLA based and 24/7 support model.
  • Experience in Change management procedures.


Good to have:

  • Knowledge of JIRA ticketing tool
  • Knowledge of Slack
  • Knowledge of Confluence
  • Overall knowledge of Service now.


  • west bengal, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!!We are hiring for Incident Management!!Experience: 4-6 yearsLocation: KolkataDate of Interview: 24-Sept-2025(Wednesday)Mode of Interview: VirtualRequired Technical Skillset:1. Excellent communication and customer handling skills 2. Knowledge of investigation to determine the root cause of major incidents, identifying...


  • west bengal, India Innover Digital Full time

    Role Summary:Responsible for managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. This role ensures timely resolution or escalation of service cases and supports the transition to a scalable Level 2 support model. Key Responsibilities:Monitor and manage incoming Salesforce incident...


  • Kolkata, West Bengal, India Apexinfy Technologies Full time

    Design and implement backend components of the ServiceNow Service Portal using Javascript, Glide API, and other server-side technologies. Create and manage server-side scripts including Script Includes, Business Rules, Workflow scripts, and UI Actions. Develop custom APIs and integrations to support data retrieval and manipulation within the ServiceNow...

  • Manager-HSE

    1 week ago


    west bengal, India Sodexo Full time

    "Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."Who we areAt Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality...

  • Security Supervisor

    2 weeks ago


    Kolkata, West Bengal, India Northin Hotel Full time

    **Supervision and Leadership** - Supervise and coordinate the daily activities of the security team. - Assign duties, monitor performance, and ensure proper conduct of security personnel. - Conduct briefings and training sessions to maintain standards. **2. Guest and Staff Safety** - Ensure the safety and well-being of guests, employees, and visitors. -...


  • west bengal, India Unified Infotech Full time

    About UnifiedEmbark on a transformative journey with Unified Infotech, a beacon of innovation and excellence in the tech consulting and software development landscape for over 14 years. We are dedicated to designing custom, forward-thinking web, mobile, and software solutions for a diverse clientele, from burgeoning MSMEs to towering Enterprises. Our mission...


  • west bengal, India Tata Consultancy Services Full time

    TCS present an excellent opportunity for Network SDWAN implementation EngineerJob Location: KolkataExperience required : 4-6 YrsSkills: Network SDWANLAN (Local Area Network):Configure, and maintain LAN infrastructure including switches, routers, access points, and cabling.Manage VLANs, port configurations, and network segmentation for performance and...

  • Safety Supervisor

    2 weeks ago


    Kolkata, West Bengal, India Chatterjee Industries Pvt Ltd Full time

    **Security Supervisor Responsibilities** - Supervise daily security team operations, ensuring efficient task completion. - Monitor surveillance and alarm systems, swiftly responding to security breaches or incidents. - Regularly inspect security equipment (CCTV, access control, alarms) to ensure proper functioning and upkeep. - Investigate security...


  • Kolkata, West Bengal, India NAK Infotech Pvt. Ltd. Full time

    **Job Title**: Monitoring Executive **Location**:New alipore, Kolkata **Job Summary**: The CCTV Monitoring Executive will be responsible for continuously monitoring surveillance cameras, ensuring the safety and security of the premises. They will track live video feeds, identify suspicious activity, report incidents, and ensure compliance with company...


  • Kolkata, West Bengal, India Cognizant Full time

    **Functional SME** **Qualification**: B Sc, BE, MCA ** Responsibility**: **Requirement Gathering & Analysis**: - Responsible for business requirements elucidation to the team and translating them to technical specs. **Technology Review**: **Testing**: - Preparation of test plans for complex changes and guiding the team on system integration testing. -...