
Vice president
1 day ago
Role Title: VP Quality Excellence - P&C Insurance
Location: Noida/Pune
Role Overview:
- Will manage operations across India, Philippines, and South Africa.
- Direct Reporting: 4-5
- Responsibilities: Client management, stakeholder management, RFPs, escalations (client-facing & stakeholder-facing).
- Strong expertise in P&C domain, well- versed with process improvement, AI&GEN AI
- Six Sigma black certified
- Client - US/UK
- Willingness to travel across locations
- Shift: Starts at 2–3 PM IST.
Responsibilities
Accountabilities
Major Activities
Key Performance Indicators
Drive improvement and innovation for value delivery to EXL and Clients
- Develop process improvement and transformation strategy aligned to key clients’ strategic priorities
- Support in EXL strategic priorities for driving value capture for EXL
- Build a strong QE team to strategize and execute process improvements
- Build employee engagement / development programs in line with functional and business vertical plans
- Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
- Successful execution of Process Improvement Strategy
- Resolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships\
- BB / MBB density
- C-Sat score on Value Addition and Contribution
Build domain specific solutions and diagnostic toolkits
- Build best practice compendium on key business situations / problems
- Develop QE capabilities for business development and support in solutioning for key prospects
- Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
- Successful cross-sell of Transformation capabilities
- Development and application of diagnostic toolkits representing key business footprint
- Compelling solutioning from value delivery standpoint
Manage
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