Inside Sales
7 days ago
Inside Sales – Floor Manager
Graduation: Graduate/Post Graduate
Prior Similar Experience: Minimum 2 Years or More in similar industry
Location: Delhi/Noida
Department: Inside Sales
Reporting To: Head of the Department
Role Overview:
We are looking for a strategic and dynamic Team Leader to drive productivity across a team
of Inside Sales Executives. This individual will be responsible for performance monitoring,
coaching, and optimizing lead flow to improve conversion rates and team output.
Key Responsibilities:
● Lead, mentor, and manage a team of Inside Sales Executives.
● Monitor daily calling metrics, talk time, and login adherence.
● Drive team to meet site visit and call targets (150+ calls per rep/day).
● Conduct regular one-on-ones and feedback sessions.
● Liaise with Marketing and Field Sales for lead handovers.
● Audit CRM usage and ensure process compliance.
● Prepare and present daily/weekly performance reports.
● Coach team members to achieve KPIs and career growth.
Team KPIs to Drive:
● Average Calls per Executive: 150+
● Average Talk Time: 1+ hour per executive
● Login Time Adherence: >4 hours/team member
● CRM Hygiene: Lead stage update discipline
● Team Conversion Rate: Lead to Visit
● Attendance and Discipline Compliance
Performance Rating Basis:
● Based on team achievement, process discipline, engagement quality
● Structured rating from "Far Exceeds Expectations" to "Does Not Meet"
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