Customer Service Representative
2 weeks ago
Role OverviewWe are looking for a Customer Experience Team Lead with 7+ years of overall experience in customer service and a minimum of 4 years of proven expertise in handling chat process teams. The ideal candidate will be a people-focused leader with strong analytical skills and a track record of delivering outstanding customer satisfaction through digital-first support channels.Key ResponsibilitiesLead, mentor, and motivate a team of process executives to deliver seamless customer experiencesMonitor performance metrics (AHT, CSAT, FCR, SLAs) and drive continuous improvementsDevelop team strategies to enhance productivity and quality in chat supportHandle escalated issues with empathy, quick resolution, and customer-first thinkingConduct regular coaching, feedback sessions, and training for team developmentCollaborate with cross-functional teams (Product, Tech, Marketing) to provide customer insights for service improvementsImplement best practices in digital customer support and adopt automation where relevantDrive employee engagement and foster a culture of accountability, collaboration, and growthRequirements7+ years of overall experience in customer service / customer experience rolesMinimum 4 years of experience in leading chat process teamsStrong people management and team development skillsHands-on expertise with customer support platforms and chat technologiesExcellent communication, conflict resolution, and problem-solving skillsData-driven mindset with the ability to analyze reports and take strategic decisionsHigh adaptability to a fast-paced, customer-obsessed environmentMandatory Requirements7+ years of overall experience in customer service / customer experience rolesMinimum 4 years of experience in leading chat process teamsStrong people management and team development skillsHands-on expertise with customer support platforms and chat technologiesExcellent communication, conflict resolution, and problem-solving skillsData-driven mindset with the ability to analyze reports and take strategic decisionsHigh adaptability to a fast-paced, customer-obsessed environment
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Customer Service Representative
4 days ago
bangalore, India Transact Global Full timeCompany DescriptionTransact Global delivers end-to-end outsourcing solutions across various industries and functions. Our services include customer support, technical support, and multilingual service desks, as well as AI-based chat and voice bots. We also specialize in back-office operations, healthcare management, e-commerce order processing, hospitality...
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Customer Service Representative
2 weeks ago
bangalore, India CareerUS Solutions Full timeCustomer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills...
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Customer Service Representative
2 weeks ago
bangalore, India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving...
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Customer Service Representative
2 weeks ago
bangalore, India Globeia Full timeGlobeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels.ResponsibilitiesRespond promptly and professionally to customer inquiries via email, chat, and...
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Customer Service Representative
1 week ago
bangalore, India Origabee Full timeWe are looking for a dedicated Customer Service Representative to join our team supporting a USA-based pharmacy. This role involves handling daily prescriptions, submitting insurance claims, and communicating directly with patients regarding their copays.✨ Key Responsibilities:Process and manage daily prescriptionsSubmit and follow up on insurance...
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Customer Service Representative
1 week ago
bangalore, India RegisterKaro Full timeJob Title: Customer Support RepresentativeLocation: GurugramExperience: 0–2 yearsJob Type: Full-timeAbout the Role:We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Service Representative
2 weeks ago
Bangalore, India Mphasis Full timeInterview mode: Walkin - 15th Nov, Saturday @10am onwards Location - WTC4, 4th Floor, Contact person - Deeksha, Email ID - Job Description: The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. The representative will provide timely and accurate responses in a professional and...
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Customer Service Representative
2 weeks ago
bangalore, India Karma Group Global Full timeLocation: Bellandur, Bangalore (On-site) Employment Type: Full-time Immediate Joiners Preferred Role Description This is a full-time, on-site role for a Customer Service Representative at Karma Group’s Bengaluru office(Bellandur). The selected candidate will provide exceptional support to our members, actively addressing inquiries, collecting membership...
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Customer Service Representative
1 week ago
bangalore, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services?About us:dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer...
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Customer Service Representative
6 days ago
bangalore, India dnata Travel Group Full timeLooking to grow your career in travel and aviation services?About us:dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide...
