Service Desk Engineer-EUC

About Position:We're seeking a seasoned EUC/Service Desk Engineer to manage and enhance our end-user computing environment and frontline IT support operations. You will own endpoint lifecycle, drive service excellence across Incident/Request/Problem/Change processes, and improve experience through automation, standardization, and proactive monitoring. This role partners closely with Infra/Network/Security teams to ensure a secure, reliable, and modern workplace.- Role: Service Desk Engineer-EUC- Location: Bangalore- Experience: 5 to 10 Years- Job Type: Full Time EmploymentWhat You'll Do:- Service Desk & ITSM- Serve as an L2/L3 escalation point; resolve complex incidents and fulfill requests within SLA/OLA.- Maintain ITSM workflows and CMDB accuracy; contribute to Knowledge Base and SOPs.- Drive Problem Management (root-cause analysis, known error database), and support Change Management.- Monitor service metrics (FCR, MTTR, backlog, CSAT) and produce weekly/monthly reports.- Automation & Scripting- EUC & Endpoint Management- Own endpoint lifecycle: procurement, imaging, deployment, patching, compliance, retirement.- Administer Intune (Microsoft Endpoint Manager) and/or SCCM/MECM for Windows/macOS; manage Autopilot, BitLocker, MFA, and Conditional Access.- Support Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive) and Azure AD / Entra ID.- Manage VDI environments (Citrix / VMware Horizon): golden images, app layering, policy, capacity.- Implement MDM for iOS/Android; BYOD governance and policy enforcement.- Ensure endpoint security (Defender, CrowdStrike, EDR), antivirus, encryption, DLP adherence.- Governance, Risk & Compliance- Automation & ToolingExpertise You'll Bring:- 5+ years in EUC/Service Desk with L2/L3 responsibilities in mid/large environments.- Deep expertise in Windows 10/11, macOS basics, and Microsoft 365 administration.- Strong hands-on with Intune and/or SCCM/MECM (collections, deployments, compliance, patching).- Experience with Azure AD / Entra ID, MFA, Conditional Access, BitLocker, Autopilot.- Solid ITSM knowledge: Incident/Problem/Change; tools such as ServiceNow or Jira Service Management.- PowerShell scripting for automation and troubleshooting; log analysis and diagnostics.- Endpoint security exposure (EDR/AV, disk encryption, vulnerability remediation).- Excellent communication, customer service mindset, and stakeholder management.Benefits:- Competitive salary and benefits package- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications- Opportunity to work with cutting-edge technologies- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards- Annual health check-ups- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parentsValues-Driven, People-Centric & Inclusive Work Environment:Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.- We support hybrid work and flexible hours to fit diverse lifestyles.- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employmentLet's unleash your full potential at Persistent - persistent.com/careers"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."