Service Delivery Executive

7 days ago


coimbatore, India beBeeCybersecurity Full time

Job Title: Service Delivery ManagerKey ResponsibilitiesPrepare and present client operational reports.Clients SLAs and Reporting.Ensure analysts meet SLA and follow procedures.Great report writing skills are required.Onboard new Clients.Continuously improve operations and client engagement.Key Skills:Own key service delivery relationships, delivering excellence in service assurance.Liaise with internal technical staff on behalf of clients.Provide generalist cyber consultancy.Assist with uncovering growth opportunities through new or product upgrades.This role focuses on delivering SOC service for customers, requiring experience with SOC, SIEM, and understanding of Cyber security. Candidates should have strong working knowledge of ITSM service delivery concepts, demonstrated ability to lead and collaborate with teams, and self-sufficiency with autonomy.Delivering excellence in service assurance is a top priority for this role. This includes owning key service delivery relationships, liaising with internal technical staff on behalf of clients, providing generalist cyber consultancy, and assisting with uncovering growth opportunities through new or product upgrades.This is a full-time permanent position at a specialist cybersecurity firm. The ideal candidate will have strong working knowledge of ITSM service delivery concepts, demonstrated ability to lead and collaborate with teams, and self-sufficiency with autonomy.


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