Incident Management Specialist

1 week ago


surat, India beBeeIncidentManagement Full time

We are seeking a highly skilled Incident Management Specialist to join our team. This role is critical in ensuring our customers receive exceptional support experiences during critical incidents.Main Responsibilities:Lead incident response efforts and collaborate with cross-functional teams to drive incidents to resolutionCommunicate clearly and empathetically with both internal stakeholders and customers to ensure timely and transparent updatesParticipate in post-incident reviews to identify areas for improvement and assess customer impactsRequirements:Minimum 12 years of experience leading incident response effortsAt least 7 years of experience in customer service or support roles in SaaS or technology companiesExperience working in 24/7 support environments with availability for on-call rotationsBenefits of the Role:Promote effective communication and collaboration across teamsDrive resolution of customer-facing incidents efficientlyWhy You'll Thrive in this Role:Critical thinking and problem-solving skillsStrong communication and interpersonal skillsAbility to work under pressure and manage competing priorities



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