ServiceNow Performance

2 days ago


bangalore, India Kovan Technology Solutions Full time

We’re Hiring – ServiceNow Performance & Reporting AnalystLocation: India (Preferably Bangalore or Pune)Experience: 4–6 yearsWork Mode: Fully RemoteAbout the Role:We are looking for an experienced ServiceNow Performance & Reporting Analyst to leverage ServiceNow’s reporting and analytics capabilities to drive data-based decisions, service excellence, and operational improvement across ITSM processes.Key Responsibilities:Reporting & Dashboard Creation: Design, build, and maintain reports and dashboards using ServiceNow Performance Analytics, Platform Analytics, and standard reporting tools.Data-Driven Insights: Analyze ITSM data to identify trends, patterns, and improvement opportunities.KPI Management: Define and track Key Performance Indicators (KPIs) and metrics for IT service health and efficiency.Process Improvement: Partner with process owners to understand reporting needs and create data-driven solutions that support continual service improvement.Data Integrity: Ensure data accuracy, consistency, and reliability across all reports.User Training & Support: Provide training and guidance to end users for effective use of dashboards and reports.Required Skills & Qualifications:4–6 years of experience in ServiceNow Reporting or Data Analysis roles.Strong hands-on experience in ServiceNow Performance Analytics (mandatory).Solid understanding of ServiceNow data models, tables, relationships, and data sources.Familiarity with ITSM modules (Incident, Problem, Change, Service Request).Excellent analytical, communication, and presentation skills.



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