Manager, Software Engineering Management

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Manage product development activities and oversee end-to-end engineering deliverables Manage team of engineers providing technical guidance feedback and career development Work with product management design support quality and other dev teams to create high-quality solutions Manage daily activities of the end to end development team ensuring engineering excellence code quality and delivery velocity Drive continuous improvement and innovation initiatives including designing testing strategies driving test automation to enhance reliability performance and scalability of products and services Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making Manage departmental resources staffing mentoring and enhance and maintain a best-of-class engineering and quality team Partner with cross-functional teams and stakeholders to align on priorities communicate issues and utilize best practices Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This includes using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s impact on engineering practices 8 years of experience in software product engineering and atleast 5 years of experience in a management position for technical teams Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products Advanced coding skills with fluency in one or more relevant programming languages Java C Ruby Shell JavaScript or similar Experience with open source tools automation frameworks and agile development environments Proven ability to design and implement effective testing strategies including automation and performance testing Strong problem-solving analytical and communication skills with the ability to mentor and grow high-performing teams Experience in managing cross-functional teams with combined engineering and quality responsibilities Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license