IT Service Delivery Manager
5 hours ago
Responsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards. Client Interaction: Work closely with clients to understand and meet their needs. Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies. Budget Management: Plan and manage budgets for IT services. Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed. Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery. Continuous Improvement: Identify and implement opportunities for improving IT service delivery Key Skills: Communication: Clear and effective communication with clients, team members, and stakeholders. Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance. Problem-Solving: Strong analytical skills to identify issues and develop effective solutions. Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery. Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction. Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies. Time Management: Efficiently managing time and prioritizing tasks to meet deadlines. Adaptability: Ability to adapt to changing environments and handle unexpected challenges. Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery. Compliance : Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans. Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies. Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures. Qualifications: Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field. Certifications: Preferred certifications include ITIL, PMP, or similar. Experience in BPO industry is required Experience: Proven experience in IT service management, with strong project management skills. Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends
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Manager Service Delivery
4 days ago
bangalore district, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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AVP Delivery-BFSI-IT Services
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Manager Service Delivery
23 hours ago
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Manager Service Delivery
4 days ago
bangalore, India ReSource Pro Full timeDear Aspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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3 days ago
Bangalore, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients. You would have had proven success in building and leading technology teams for technology...
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Service Delivery Manager
2 days ago
bangalore, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
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Associate Manager
1 week ago
mohali district, India AVASO Technology Solutions Full timeWE ARE HIRING AVASO Technology Solutions is currently seeking a Associate Manager - Service Delivery . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global...
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Associate Manager
2 weeks ago
Mohali district, India AVASO Technology Solutions Full timeWE ARE HIRINGAVASO Technology Solutions is currently seeking a Associate Manager - Service Delivery. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than 170 countries as well as global...
