Solutions Engineer

2 weeks ago

tiruchirappalli, India beBeeTechnical Full time

Job TitleWe are hiring multiple technical support professionals to support global SaaS products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for individuals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.Job DescriptionYou will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments.Key ResponsibilitiesTroubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.RequirementsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.BenefitsWork on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.

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