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Customer Solutions Expert

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tiruchirappalli, India beBeeTechnical Full time

About the RoleThis is a key position within our organization where you will play a vital role in delivering customer-facing solutions.As a primary engineer, you will work closely with multifunctional teams to design and implement data pipelines and integrations using our CDP platform. You will also collaborate with teams to deliver complex customer use cases and act as the primary technical contact for customers. Additionally, you will coach junior engineers, design workflows based on client business needs, build data models, set up ETL pipelines, configure product features, produce technical documentation, and proactively identify blockers to ensure project timelines are met.Design and implement data pipelines and integrations using our CDP platformCollaborate with Solution Architects, Solution Consultants, Engagement Managers, and Product Engineers to deliver complex customer use casesAct as the primary technical contact and trusted advisor for customersCoach and mentor junior engineersDesign and configure workflows based on client business needsBuild data models that support personalization, lookalike modeling, and omnichannel activationSet up ETL pipelines across disparate sources and create unified customer viewsConfigure product features and external data connections (APIs, S3, etc.)Produce detailed technical documentationIdentify and resolve blockers to ensure project timelines are metThe ideal candidate should have 6+ years of experience in customer-facing SaaS solution implementation, proficiency in SQL, troubleshooting large-scale relational datasets, scripting, and working with cloud-based systems. A strong understanding of RESTful APIs, data modeling, and customer data infrastructure is also required.RequirementsBachelor's degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar6+ years of experience in customer-facing SaaS solution implementationProficiency in SQL, troubleshooting large-scale relational datasets, scripting, and working with cloud-based systemsStrong understanding of RESTful APIs, including usage through Postman or cURLExperience setting up ETL processes and integrating disparate data sourcesWorking knowledge of data modeling and customer data infrastructure (CDP, CRM, DMP, etc.)Experience with APIs and basic familiarity with cloud data warehouses (e.g., Snowflake, Redshift)Strong mindset of independent ownership of a deliverable end-to-endAbility to raise risks, prioritize, estimate time and effort, advise non-technical stakeholders on dependenciesStrong customer-facing verbal and written communication skills in English