HR & People Operations Lead

At Biotastic Health Systems, our vision is to empower individuals to live longer, healthier, and more vibrant lives through innovative, science-backed biohacking solutions. We believe in optimizing wellness by combining technology and self-care to amplify vitality and longevity. From Red Light Therapy and Infrared Saunas to Cold Therapy systems, our holistic solutions are designed to enhance skin health, boost energy, and improve mental clarity. We’re on a mission to build the “Tesla of Wellness” -> and we’re looking for sharp, driven interns to help us expand our outreach across India.Location: Chetpet, ChennaiRole Description:Biotastic is scaling fast across sales, operations, installation/project execution, warehouse, and marketing. We need an HR leader who can build a high-performance team, install systems + accountability, and make sure hiring, culture, and execution speed support growth.Key Outcomes (90–180 day targets)Hiring engine running: clear JDs, scorecards, sourcing pipelines, interviewing process, offer closures, joining + retention.Org clarity: functions → roles → responsibilities (FRR), KRAs/KPIs, reporting structure, and no-overlap workflows.Performance culture: weekly scorecards, 1:1 cadence, probation/PIP process, fast exits where needed (clean documentation).People ops system: attendance/leave, payroll coordination, HR policies, documentation, compliance.Training rhythm: onboarding + product basics + sales/service etiquette + SOP adoption across teams.ResponsibilitiesTalent Acquisition (Top Priority)Own end-to-end recruitment for Sales, Ops, Support, Installation, Warehouse, Finance, and Marketing coordination roles.Build scorecards for every role (must-have skills, traits, outcomes, red flags).Create sourcing funnels (LinkedIn/Naukri/Indeed/refs/communities), screen fast, and maintain a live pipeline tracker.Run structured interviews (behavioral + task-based), reference checks, and closing offers.Partner with CEO/functional heads to forecast hiring needs monthly.Organization Design + Role ClarityBuild and maintain an org chart and FRR (Functions, Roles, Responsibilities).Define KRAs/KPIs for each role and set monthly performance expectations.Implement SOP adherence and handoff rules between departments (sales → ops → installation → support).Performance Management + AccountabilitySet up a weekly dashboard: hiring, attendance, performance, issues, attrition.Run probation reviews (30/60/90 days), performance feedback loops, and documentation.Manage PIPs and terminations professionally with strong legal-safe documentation (in alignment with leadership/consultant).People Operations + ComplianceManage HR policies: attendance, leave, code of conduct, expense rules, discipline.Coordinate payroll inputs with accounts; track incentives/commissions with sales leader.Maintain employee files, contracts, NDAs, onboarding docs; ensure statutory basics are handled (PF/ESI as applicable via vendor/CA).Handle grievances, conflict resolution, and basic employee relations.Culture + Training (Biotastic Standard)Build onboarding program (Day 1–7–30 plan) including product training: Ice Bath / Sauna / RLT basics.Drive a culture of speed, ownership, and customer obsession.Conduct monthly training sessions: communication, execution discipline, SOP usage, role standards.Who you are 3–8 years experience in HR generalist + hiring in a fast-paced company (startup, D2C, B2B, retail, ops-heavy business).Strong at closing hires and building pipelines—not just coordinating.Can build systems: trackers, scorecards, SOPs, templates, policies.Comfortable handling performance issues, conflict, and exits with maturity + documentation.High urgency, organised, and able to push leaders/teams for updates and compliance.Solid communication in English + Tamil/Hindi is a plus.CompensationCompetitive fixed + performance-linked incentive (based on hiring closures + retention + HR system execution)