Director - People Operations, Shared Services

At Toast we are on a mission to empower the restaurant community with innovative technology and exceptional people support As we continue to scale we are looking for a Director of People Shared Services to build and lead a world-class People Shared Services function in India This leader will drive operational excellence optimize our people systems and ensure compliance with local regulations while delivering an outstanding employee experience Bready to make a change As the Director of People Shared Services you will develop and scale a high-performing People Shared Services team that supports Toast s global workforce You will lead a team that serves as the first point of contact for employee inquiries ensures a remarkable candidate experience provides foundational support for people analytics and offers crucial assistance for our HR technology platforms Partnering closely across the People team Finance IT and business leaders you will design and implement scalable processes that enhance efficiency accuracy and service delivery This role demands a strategic thinker with a robust operational mindset a desire to deliver exceptional service and the ability to build and develop a high-performing team in a dynamic environment You will play a critical role in enhancing employee satisfaction optimizing HR processes and contributing to the overall success of our People strategy About this roll Responsibilities Build Scale Establish and lead the People Shared Services function in India ensuring seamless service delivery across HR operations systems and analytics Improve Employee Processes Enhance our support to employees by making tasks uniform incorporating automation and continually enhancing services People Analytics Insights Oversee people analytics support providing data-driven insights to drive decision-making across the People Team HR Systems Integration Partner with the Global People Products team on system integrations and enhancements ensuring alignment with global HR technology platforms e g Workday Greenhouse Compliance Risk Management Ensure adherence to local India and global labor laws and compliance standards in proactively managing risk and regulatory requirements Strategic Stakeholder Collaboration Partner globally with People leadership IT and finance to align People Shared Services with business goals and scalability needs Leadership Team Development Build mentor and lead a high-performing team fostering a culture of operational excellence and continuous improvement Do you have the right ingredients Requirements 15 years of experience leading HR Shared Services People Operations or related functions in a global organization Customer centric Actively listens to employee and manager needs providing timely and accurate solutions and continuously seeking feedback to enhance the Toaster experience Proven track record of developing and scaling People Shared Services KPOs or COEs from the ground up Expertise in HR Technology Strong knowledge of HRIS platforms Workday Greenhouse and data analytics tools Strategic mindset with the ability to drive transformation optimize processes and leverage technology for efficiency Deep understanding of India s labor laws compliance requirements ensuring operational and regulatory alignment Experience working in a matrixed dynamic and high-growth environment with a focus on scalability and service excellence Exceptional leadership skills with a passion for building and developing high-performing teams This role is pivotal in shaping the future of People Shared Services at Toast ensuring we continue to deliver best-in-class support to our employees while driving operational efficiencies at scale Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs Learn more about our benefits at Diversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient-when they thrive we thrive The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community To learn more about how we work globally and regionally check out Apply today Toast is committed to creating an accessible and inclusive hiring process As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process please contact For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment An employer who violates this law shall be subject to criminal penalties and civil liability