Insurance Customer Success Specialist

1 week ago


thiruvananthapuram, India beBeeCustomerSupport Full time

About This RoleWe are seeking skilled professionals to support our domestic Health, Motor, and Life Insurance operations.The ideal candidate will possess strong communication skills in English and Hindi and be able to engage with customers effectively to drive satisfaction and business growth.Main ResponsibilitiesDeliver exceptional customer service via phone, email, or chat with professionalism and empathy.Assist customers with queries related to insurance products—Health, Motor & Life.Provide accurate product information and ensure customer satisfaction.Identify customer needs and recommend relevant insurance solutions.Maintain accurate customer records and ensure timely follow-ups.Collaborate with internal teams to resolve customer concerns efficiently.Meet key performance metrics including quality, productivity, and compliance.Required SkillsExcellent verbal and written communication skills in English and Hindi.Clear speech with minimal Mother Tongue Influence (MTI) or Regional Tone Influence (RTI).Strong grammar, articulation, and pronunciation abilities.A customer-centric approach with the ability to handle inquiries patiently.Fundamental computer literacy and multitasking skills.



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