Process Manager

1 day ago

pune, India eClerx Career Site Full time

Customer Operations –Chat and Voice Process-  Process Manager Pune | Full-time (FT) | Customer Operations | Job Summary:We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organisation. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems.Key Responsibilities:Design, develop, implement and maintain MIS and WFM processes and systemsEnsure that MIS and WFM systems are effectively and efficiently managedEnsure that all MIS and WFM systems comply with regulatory requirementsIdentify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systemsDevelop and maintain process documentation and training materialsCollaborate with other departments to ensure that MIS and WFM systems are integrated with other business processesManage a team of MIS and WFM professionals, including hiring, training, coaching, and performance managementDevelop and manage the MIS and WFM budgetRequirements:Bachelor's degree in computer science, information systems, or related field5+ years of experience in MIS and WFM process managementExperience in managing a team of MIS and WFM professionalsStrong knowledge of MIS and WFM software and systemsStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsStrong project management skillsAbility to work effectively in a team-oriented environmentKnowledge of regulatory compliance requirementsThis is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organisation. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.

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