Product Manager- Platform/ CX

Product Manager- Platform/ CX: WishlinkAbout WishlinkWishlink is a well-funded startup, on a mission to shape the creator economy and change how people shop. Our mission is to build a hyper-personalised shopping experience for every user, which is creator-led, so that every user can get exactly what they are looking for. We are on a mission to define new charters at the intersection of two of the most prominent aspects of the internet - e-commerce and social media.Team and InvestorsWe're 3 founders, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did) We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital.Why Join Us?Exciting ProblemThe way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop in an easier and more exciting way.Immense ScaleIn just 3 years of existence, Wishlink is used by over 900k users daily to discover and shop products online. This number has grown over 3x in the last 4 months.Stellar TeamWishlink is all about its people. Our team is young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of funGrowth OpportunityWe have grown remarkably in the last 3 years and are doing a monthly GMV of over Rs. 200cr. We are working with over 50,000 content creators and 250+ brands and eCommerce marketplaces including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more.Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup and be an integral part of this dynamic journey.What Would You be Doing?Own Core Features: Ensure the usability, scalability, and reliability of platform features central to creators—link creation, sharing, insights, and payouts.Enhance User Experience: Analyze user behavior and feedback to identify pain points and implement improvements for seamless creator journeys.Tool Ownership: Manage third-party tools like Webengage, LSQ etc., along with internal tools like the admin dashboard, ensuring they are optimized for operational efficiency.Define and Deliver Solutions: Collaborate with tech, design, product and business teams to define clear product roadmaps and deliver high-quality, user-centric solutionsDrive Platform Scalability: Ensure platform features and tools remain robust and scalable to support the growing creator base.Experiment and Iterate: Design, execute, and analyze experiments to validate ideas and optimize platform performance.User Advocacy: Engage with creators to gather actionable insights, represent their needs, and prioritize features that drive value.Data-Driven Decision Making: Leverage analytics to track feature performance and guide decisions for improving engagement and retentionWhat are We Looking For?Product Management Experience: 2+ years of experience as a PM with 1+ years as a Platform / CX PM in a tech-first organization, with a preference for experience in e-commerce, SaaS, or fintech.User Behavior Expertise: Strong ability to analyze and interpret user behavior to guide product improvements and enhance experiences.Tool Mastery: Hands-on experience managing tools like Webengage, LSQ, GA, etc. and internal CRMs or dashboards.Problem-Solving Skills: A structured approach to identifying challenges and delivering effective, user-centric solutions.Cross-Functional Leadership: Proven ability to align and work effectively with tech, design, and business teams to drive product goals.Data-Driven Approach: Proficiency in leveraging data analytics for decision-making and performance tracking.Customer Empathy: Deep understanding of creator personas and a passion for solving their pain points.Scalability Focus: Experience designing and managing systems and features that can scale with user growth.Adaptability: Comfort working in fast-paced startup environments with rapidly changing priorities.Collaborative Mindset: Excellent communication skills, openness to feedback, and a willingness to learn and grow.Perks and BenefitsWe are committed to providing the best environment for you to thrive in. To help with this, we have the following benefits available for all our employees.Competitive Salary, Generous ESOPs, and Relocation BonusLearning & Development Programs with a Dedicated BudgetCompany sponsored newsletters and booksChatGPT SubscriptionRegular Team OutingsDiscounted Health Plans & Gym MembershipsIndustry insights on growing your social media if you are a (aspiring) creatorExperience WishlinkExplore our Creator App: iOS | AndroidExplore our Shopping App: iOS | AndroidTeamShaurya Gupta - Founder & CEODivyansh Ameta - Founder & COOChandan Yadav - Founder & CTOProduct TeamBhavit AroraJatin NagpalAshwin ShrivastavaShubham GuptaVinayak RastogiSarvesh ChandoliyaEngineering TeamShantanu VermaManav RaoNavneet KumarArjun SalyanAmit Jonwal