Manager - Onboard Experience (product)

6 hours ago

Gurgaon Haryana, India Aviation Indeed Full time

Job Title Manager - Onboard Experience Product Location Gurgaon Job Type Full-time Roles and Responsibilities Lead design strategy for branded food and olfactory experiences Develop strategic roadmap aligned with brand and customer needs Conduct market research to spot trends gaps and opportunities Curate offerings based on global and regional passenger preferences Launch new branded food and scent-based products Collaborate with partners suppliers and internal teams for quality Create product briefs and user stories with clear success metrics Present and defend concepts to leadership and cross-functional teams Communicate updates through concise reports and presentations Coordinate with Procurement CX Marketing and Operations for execution Track performance using data feedback and operational metrics Recommend product enhancements aligned with insights and feasibility Maintain records of supplier evaluations RFPs and product trials Manage cross-functional Agile projects for timely execution Provide feedback and direction to vendors and procurement teams Support preparation of presentations for internal and external stakeholders Qualifications Skills Bachelor s degree in Product Design Hospitality Sensory Science or related field Master s preferred 7 9 years of experience in consumer-focused product and service development Minimum 5 years in product innovation preferably in hospitality aviation or luxury services Experience with branded food products and or olfactory design highly desirable Strong knowledge of sensory design usability and customer experience Excellent communication presentation and stakeholder management skills Ability to work independently in a fast-paced cross-functional environment

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