IT Service Management Strategist

5 days ago

madurai, India beBeeService Full time

Job Title: IT Service Management DirectorAre you a seasoned professional looking for a challenging role in IT service management? We are seeking an experienced director to lead our IT service management team and drive strategic initiatives to optimize IT service delivery.About the Job:Develop and execute comprehensive strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to drive business growth, improve operational efficiency, and enhance customer satisfaction.Lead and manage a high-performing team of professionals, including operations managers, and ensure alignment with organizational goals and priorities through effective communication and coaching.Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.Collaborate with senior stakeholders and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements.Implement and optimize ITSM tools (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience.Provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation and cost-effective solutions.Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations.Develop and manage resource allocation and staffing plans to support current and future operational needs.Prepare and present regular reports, analyses, and recommendations to senior management on ITSM performance, projects, and initiatives.Foster a culture of continuous learning and development within the operations team.Contribute to the development of governance services intellectual property (IP).

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    madurai, India beBeeNegotiation Full time

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    madurai, India beBeeDataStrategist Full time

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    5 days ago

    madurai, India beBeeIntegration Full time

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