IT Technology Services Specialist

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll build :As Operations specialist you are responsible for:Ensuring Day to Day quality service deliveryDefining and tracking various service KPI and SLA'sDeescalating the running escalationsWorking towards automating various day to day operational tasksPlanning, setup, implementation, and operation of SAP technologies achievingambitious SLAHandling the OnCall dutyProcess improvement on the daily operational activitiesDriving the projects and programsAble to coordinate and orchestrate the work between the teamsStrong collaboration with other units within and outside ECS unitWhat you bring : 7+ year work experience in HANA Database administration4+ years' experience in service delivery in global teamsExperience in handling the Managed Service Delivery modelManaging the operations and 24/7 delivery unitUnderstanding and working experience in SLA/KPI trackingKnowledge in SQL Database administrationFamiliar with ITIL concepts of Service Management, Change Management andRoot Cause AnalysisDe-escalation experience on IT incidents and requestsManagement of multiple activities requiring cross team coordinatioWhere you belong : SAP Enterprise Cloud Service is a private cloud managed services provider. Within ECS Technical Operations We are currently seeking a skilled and experienced Data Analytics Consultant with reporting & analytics background. The ideal candidate willhave a strong background in operations, continuous improvement, performance analysis, and optimizationBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid