IT Technology Services Senior Specialist

Job Description We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll build As Operations specialist you are responsible for: - Drive the programs and initiatives to improve the KPI/SLA's - Build action plans and make operational decisions on policies, tactics, and critical talent to the function's business success, to ensure strategic delivery - Drive and deliver team's established annual goals and develop frameworks to ensure critical key performance indicators for the team are met. - Track the single budget line - Direct day-to-day decisions for the team - Build action plans and make operational decisions on policies, tactics, and critical talent to the function's business success, to ensure strategic delivery. - Build strategic partnerships with key decision makers in customer & partner organization. - Working towards automating various day to day operational tasks - Process improvement on the daily operational activities - Able to coordinate and orchestrate the work between the teams. - Strong collaboration with other units within and outside ECS units - Reporting & Analytics Capabilities What you bring : - 12+ year work experience in Application and Automation - 5+ years experience in service delivery in global teams - 2+ years of experience in driving the AI solutions and adoption - Experience in Managing/leading teams. - Experience in handling the Managed Service Delivery model. - Managing the operations and 24/7 delivery unit - Understanding and working experience in SLA/KPI's - Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis - De-escalation experience on IT incidents and requests - Driving the large programs and initiative to achieve the strategic goals. Where you belong : SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operations Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information]. For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 438735 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid