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Technical Platform Specialist

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Job OverviewWe are seeking a highly skilled technical professional to join our team as a Support and Implementation Engineer.This role involves providing Level 2 technical support for platform incidents and service requests.The successful candidate will be responsible for assisting with setup, configuration, and deployment activities across various business units.They will work closely with internal IT and business teams to implement and maintain integrations with CRM and other enterprise tools.The engineer will also manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Main Responsibilities:Provide expert technical support and guidance on Talkdesk platform operations.Assist in the planning, implementation, and maintenance of Talkdesk integrations.Collaborate with cross-functional teams to ensure seamless system enhancements and configuration activities.Manage and resolve complex technical issues and escalations in a timely and efficient manner.Requirements:Degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in software development, implementation, and support.Excellent communication and problem-solving skills.Ability to work independently and as part of a team.Benefits:Opportunity to work with cutting-edge technology.Competitive salary and benefits package.Professional growth and development opportunities.Flexible working hours and remote work options.About Us:We are a leading provider of cloud-based customer engagement solutions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology and expertise.