Program Delivery Coordinator

Title: Delivery Coordinator Department: SEPO Delivery Reports to: Senior Delivery Specialist Location: Remote – India Type: Permanent – Full-time About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. About the role: The Delivery Coordinator plays a pivotal role in supporting the smooth delivery of Senior Executive Programs by owning two key functions within the Delivery organization: Event Registration Coordination and Course Scheduling. This role requires superior operational rigor, attention to detail, and excellent stakeholder management skills to ensure a seamless learner experience and effective cross-functional collaboration with Revenue, Admissions, Finance, University Partner teams, and learners. Key Responsibilities: Event Registration Coordination Manage the end-to-end coordination of on-campus event fees for partner programs. Send event invitations and payment links to learners and track responses to ensure successful payments and registration. Follow up with learners and internal teams to drive participation and ensure compliance with payment and registration deadlines. Collaborate with Finance and Admissions teams to reconcile payments and maintain accurate financial records. Handle learner escalations related to payments, cancellations, or refunds in coordination with relevant teams. Provide regular reporting on payment status, participation metrics, and exception cases. Course Scheduling Own the scheduling process for elective courses, ensuring alignment with academic calendars, operational timelines, and revenue. Coordinate with various internal stakeholders, including Program Delivery Managers, Revenue, and University Partners, to finalize schedules that meet learner, partner, and business needs. Maintain master schedule trackers, ensuring accuracy and visibility for internal stakeholders. Balance open-enrollment revenue opportunities with capacity and cost optimization goals. Flag potential scheduling conflicts and proactively propose solutions. Support continuous process improvement in scheduling workflows. What You'll Bring: 3+ years of experience in program coordination, operations, or scheduling, preferably in an education or service-oriented environment. Demonstrated ability to simultaneously manage multiple priorities, timelines, and stakeholders. High attention to detail, strong organizational skills, and commitment to operational excellence. Excellent written and verbal communication skills. Proficiency in Excel and other scheduling or data management tools. Collaborative mindset and ability to work effectively in a cross-functional, global team. Comfortable working in a fast-paced, evolving environment with minimal supervision. Emeritus and Daskalos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.In press:• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr3000-cr-mark/• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)