Relationship Manager

Greeting from HDFC Bank We have urgent opportunity of Imperia Clients Relationship Manager based at BangaloreJob Locations: Across Bangalore Note: Candidates having 5+ years experience in Banking and Wealth Management need to apply.Job Name PA (Business Unit) - Imperia Clients Relationship Manager-RBB Job Title : Imperia Relationship Manager Business Unit (PA) : Retail Branch Banking Team : Retail Branch Banking Reports to (job) :Branch Manager/ Head Relation Banking Job Fn : Sales & Portfolio Management Role Type: IC Job PurposeResponsible for including HNI customers into the Imperia/ Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Preferred/ Imperia relationships.To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships. Key Responsibility Areas : 6 8 Areas Activities HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)Liaising with Imperia/ PB/ Preferred RM to flag eligible customers form Imperia/ Classic/ Preferred portfolio Acquire new customers who meet product criteria Regular interaction with the customer to build rapport to understand and update the profile.Enhance the Overall value/book size of the portfolioMaintain the overall quality / hygiene parameters of the portfolio Cross selling products of the bank based on the customer needJoint calls being done along with Supervisor as per defined processAdvisory services to be offered based on the requirement in coordination with PBG.Attrition control of customersAchieving MTD and YTD Revenue Targets Operations, Marketing & ProcessesError free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)Ensure KYC / AML norms are adhered to at all points of timeEnsure that 5-S norms are adhered to for individual's workstation Increase in wallet shareLook for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia CustomerSales to family members and associates (all network)Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached Product Penetration & contribution towards focused productEnsure that an optimal level of Income generating Product Group Holding (IPGH) is reached.Enhance client's Customer to Group (CTG) level Customer Service Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT. The customer is informed about any regulatory or process change. Keep the customer updated on program features. Ensure timely customer communication on requests and concerns raised. Proactive complaint management through feedback from customers.Promoting all direct banking channels and ensuring that the customer is utilizing the sameEnsuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch, and the RM is outEnsure smooth transition of handover/takeover of the portfolio Educational QualificationsKey Skills (examples listed below) Graduation Post-Graduation Certifications: AMFI CertificationIRDA CertificationNCFM Certification (Optional)Sales and Influencing SkillsBanking Product & Process KnowledgeNRI Product and Regulatory KnowledgePlanning and Organizing SkillsGood Communication skillsKnowledge of Competition & Current trends in the financial Industry. Experience Required: Minimum experience in years 2 to 6 Exposure to Portfolio Management segment (Preferred) Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)CustomersBranch Banking Team OperationsProduct TeamAsset TeamTreasury CreditLife / General and Health Insurance PartnersAMCsHDFC SecuritiesPlease share updated resume on abhaikumar.srivastava@hdfcbank.com with following details Current CTC : Expected CTC : Current Location : Preferred Location : Notice Period to join : Note: Candidates having 3+ years experience in Banking and Wealth Management need to apply.Warm Regards,Abhai SrivastavaTalent Acquisition Partner RBB South2abhaikumar.srivastava@hdfcbank.com