O365 Engineer
1 week ago
Role OverviewThe Office 365 (M365) Level 3 Support Engineer will provide advanced technical support, administration, and troubleshooting across Microsoft 365 services. The role involves handling complex escalations, driving root cause analysis, managing tenant configurations, and ensuring high availability and compliance across Exchange Online, SharePoint, Teams, and related workloads.This position requires hands-on expertise with Microsoft Entra ID (Azure AD), hybrid identity, and security controls, along with a strong ability to document, automate, and optimize M365 operations in a managed services environment.Key Responsibilities· Manage, administer, and support Microsoft 365 core services – Exchange Online, SharePoint Online, Teams, and OneDrive for Business.· Perform advanced troubleshooting and root cause analysis for issues across M365 workloads, including hybrid environments.· Configure and manage Microsoft Entra ID (Azure AD), including Conditional Access, MFA policies, and hybrid identity integrations.· Oversee license management, service health monitoring, and incident escalations in multi-tenant environments.· Collaborate with cross-functional teams (Security, Cloud Ops, Endpoints) for incident resolution and service improvements.· Create and maintain SOPs, KB articles, and technical documentation to ensure consistent service delivery.· Provide technical guidance and mentorship to L1/L2 engineers on complex O365 issues.· Engage with Microsoft Support for escalation and resolution of critical incidents.Core Technical Expertise Required· Proven hands-on experience in managing Exchange Online, Teams, SharePoint Online, and OneDrive environments.· Strong understanding of Entra ID (Azure AD), Conditional Access, and hybrid identity synchronization.· Advanced troubleshooting in areas such as email flow, certificates, synchronization, and tenant administration.· Experience with multi-tenant management tools (e.g., Microsoft Lighthouse, NinjaOne, or equivalent MSP platforms).· Knowledge of PowerShell scripting for automation and bulk administration.· Familiarity with Microsoft 365 security, compliance, and governance policies.· Ability to translate technical concepts into clear, actionable recommendations for business and IT stakeholders.Certifications (Preferred)· Microsoft 365 Certified: Enterprise Administrator Expert (mandatory or in-progress)· Microsoft Certified: Azure Administrator Associate (AZ-104)· Microsoft Security, Compliance, and Identity Fundamentals (SC-900)Good to Have (Market-Relevant Skills)· Exposure to Microsoft Purview, Defender XDR, and Microsoft Sentinel for compliance and threat protection.· Strong SharePoint administration and Teams governance knowledge.· Hands-on understanding of Azure services and portal management.· On-premises AD and Exchange troubleshooting experience (hybrid flow understanding).· Experience with ServiceNow for ITSM ticketing and workflow management.· Awareness of ITIL processes, change management, and service delivery practices.Soft Skills· Strong analytical, documentation, and problem-solving abilities.· Excellent communication and customer-handling skills across global teams.· Ability to work independently and handle critical issues under pressure.Interested candidates with short notice or immediate joiners share your resume @ geetha.jeyabalan@cbts.comThanks,GeethaSenior Technical Recruiter
-
Technical Support Engineer
2 weeks ago
tamil nadu, India Consolidated Analytics Full timeThe position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.About the RoleExp Required: 3 to 7 YearsThe role involves providing L1 Technical Support to end customers, addressing various IT and technical...
-
Associate Engineer
1 week ago
Chennai, Tamil Nadu, India Caterpillar Full timeCareer Area Engineering Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation...
-
Technical Support Engineer
2 weeks ago
tamil nadu, India Consolidated Analytics Full timeThe position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications. About the Role Exp Required: 3 to 7 Years The role involves providing L1 Technical Support to end customers, addressing various IT and...
-
Consultant
3 weeks ago
Chennai, Tamil Nadu, India HCLTech Full timeDesignation CONSULTANT No of Positions 1 Skill Primary DWP-UMC-MESSAGING SERVICES Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all...
-
Senior Cloud Engineer
2 weeks ago
Chennai, Tamil Nadu, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment pharmaceutical and cosmetics products testing and in agroscience CRO services It is also one of the global...
-
Senior Cloud Engineer
2 weeks ago
Chennai, Tamil Nadu, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment pharmaceutical and cosmetics products testing and in agroscience CRO services It is also one of the global...
-
It Infrastructure System Engineer
2 weeks ago
Chennai, Tamil Nadu, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the world to...
-
L1 Support Engineer – MWC Site
6 days ago
Chengalpattu, Chennai, Tamil Nadu, India Eorbitor Technologies Pvt Ltd., Full time ₹ 1,80,000 - ₹ 3,60,000 per yearJob Title: L1 Support Engineer – MWC SiteLocation: Mahindra World City (MWC), Chennai / [Other location if applicable]Department: IT Support / Infrastructure ServicesReporting To: Site IT Lead / Service Delivery ManagerExperience: 1–3 years in IT desktop or field supportJob Purpose:To provide on-site Level 1 technical support at the MWC premises for IT...
-
L2 Desktop Support Engineer
2 days ago
Ram Nagar, Coimbatore, Tamil Nadu, India Icare Full time ₹ 2,88,000 - ₹ 3,84,000 per yearJob Summary:We are seeking a skilled and customer-focused L2 Desktop Support Engineer (Field) to provide on-site technical support, troubleshooting, and maintenance for desktops, laptops, printers, and peripheral devices. The role requires traveling to client/user locations to resolve escalated issues from L1 support, ensure minimal downtime, and deliver...
-
Technical Support Engineer
4 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Consolidated Analytics Full timeThe position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.About the RoleExp Required: 3 to 7 YearsThe role involves providing L1 Technical Support to end customers, addressing various IT and technical...
