Senior Analyst

About IRIS SoftwareIRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed technologies andflexible engagement models to deliver value for our customers’ businesses.We are a high growth setup with 4000+ people based out of our offices in India, US and Canada. We are strategic partners to over 25 of the Fortune 100 companies and our consistent strive to achieve the highest levels of customer satisfaction has translated into long-standing relationships and a preferred-partner status with many of our customers. Over the years, more than 90% of our customers have chosen to engage with us for repeat business.IRIS is a quality and security focused organization. We have been appraised atLevel 5 of the CMMI Institute’s Capability Maturity Model (CMMI®) and have been certified to ISO 9001:2015. Our Information Security Management framework is aligned and certified to ISO 27001:2013 and SOC2 Type II.For more details visit us at https://www.irissoftware.comPlease find below the details :Job titleSenior Analyst - Delivery excellence Experience6-9 years Location of Job NoidaJob Specification: Must have worked with an IT Services OrganizationTechnical background (BTech, BE, BCA, MCA, MTQM)In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecyclesUnderstanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office ToolsAppreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc.Should have knowledge of software process implementation, Audits, Metrics and in identifying improvementsStrong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc.Knowledge on statistical techniques for process improvementThorough knowledge of CMMI, ISO 9KExperience process definition of Quality Management System/ process databasesStrong facilitation skills for driving quality and innovation in projectsHigh inter-personal skillsStrong communication skills (Written, Verbal, Presentation skills, Assertiveness)Strong negotiation, problem-solving skillsResponsibilities:Ensure an environment of Zero surprises by identifying risks by:Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc. Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviewsMentor PMs for identifying risks, data analysis, innovations etc.Participate in senior management review of projectsConduct SQA reviews and ensure process compliance in projects Analyse findings from SQA reviews and identify improvement themesHighlight the risks to the management at the right time and with all the factsUse the escalation matrix to highlight the risks to Delivery head as and when needed in a timely mannerReview / write assigned processes / Change RequestsParticipate in innovation program as Innovation facilitators for delivery and enabling functionFollow up with projects to ensure closure of action items of CSAT, Escalations/ComplaintsParticipate in Project team meetingsFacilitate and participate in project’s Root Cause Analysis meetingsEnsure formal Configuration Management of QMS documents and other documentsEnsure best practices are captured and shared in organizationWork closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomesArticulate contractual risks and work with senior management to mitigate the same