Associate Director – Customer Success @ Grey Labs AI

2 days ago

bangalore, India Aviate Full time

About the Company We are looking for an Associate Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our solutions. About the Role This role involves leading customer success initiatives and ensuring that our customers derive measurable value from our solutions. Responsibilities Team Leadership & People Management Hire, mentor, and scale a high-performing Customer Success team. Establish best practices, SOPs, and frameworks to drive consistency and excellence. Create a culture of accountability, collaboration, and continuous learning. Client Engagement & Value Delivery Act as a trusted advisor to senior client stakeholders, ensuring adoption, retention, and growth. Lead strategic reviews, business presentations, and value demonstrations. Manage escalations with confidence, resolving challenges proactively. Stakeholder & Peer Management Collaborate cross-functionally with Product, Sales, and Operations teams to drive customer outcomes. Influence decision-making by presenting actionable insights and business impact clearly. Represent the voice of the customer internally and drive enhancements to product & processes. Strategic Leadership Contribute to customer success strategy and long-term account planning. Identify expansion and cross-sell opportunities through strong relationship building. Handle ambiguity with agility—managing unexpected situations with confidence and composure. Qualifications 8–12 years of experience in Customer Success, Account Management, or related functions, preferably in SaaS/Enterprise solutions. Proven experience in managing teams, hiring, and scaling customer-facing functions. Strong executive presence with excellent presentation and communication skills. Demonstrated ability to influence senior stakeholders and CXOs and deliver revenue targets. Problem-solver with the ability to manage ambiguity and think strategically. BFSI or analytics/AI domain knowledge is a plus. Required Skills Experience in Customer Success or Account Management. Strong leadership and team management skills. Excellent communication and presentation abilities. Ability to influence and engage with senior stakeholders. Strategic thinking and problem-solving capabilities. Preferred Skills Knowledge of BFSI or analytics/AI domains. Experience in SaaS/Enterprise solutions. Pay range and compensation package: Upto 70 LPA (fixed) + Variables Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.

  • Director of Customer Success

    3 days ago

    bangalore, India PriceEasy AI Full time

    PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer...

  • Associate Director

    7 days ago

    bangalore, India Sirius AI Full time

    Role Overview We are seeking a dynamic and visionary Associate Director to lead solutioning and innovation initiatives within our AI Innovations Lab. This role involves designing, delivering, and scaling AI/ML solutions for clients in the financial services ecosystem. The ideal candidate brings a mix of hands-on technical expertise, strategic thinking, and...

  • Customer Enablement and Success Associate

    4 weeks ago

    bangalore, India Numerize AI Full time

    Job Title:  Customer Enablement & Success Associate (Entry level) Location: Hyderabad Only Experience: 0–1 years Employment Type: Full-time Company: Numerize.ai About Numerize Numerize is an AI-first startup revolutionizing financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower...

  • Account Director

    1 week ago

    bangalore, India Artificial Labs Full time

    Artificial Labs is redefining storytelling through Generative AI, film, and post-production. We’re looking for an Account Director with 7–9 years’ agency experience to lead key accounts, manage client relationships, and deliver campaigns that blend creativity with technology. You’ll be the link between clients and creative teams — turning ideas...

  • Account Director

    1 week ago

    Bangalore, India Artificial Labs Full time

    Artificial Labs is redefining storytelling through Generative AI, film, and post-production. We’re looking for an Account Director with 7–9 years’ agency experience to lead key accounts, manage client relationships, and deliver campaigns that blend creativity with technology. You’ll be the link between clients and creative teams — turning ideas...

  • Customer Success Manager

    1 week ago

    bangalore, India JuiceLabs AI Full time

    Customer Success Manager  About Juice AI Juice AI is building the Creative Performance OS for modern brands. We sit at the upstream thinking layer of marketing, using vertical AI to turn brand inputs into sharp insights, big ideas, and high-performing creative platforms. Our tools help brands and creative teams jam with ideas, pressure-test concepts, and...

  • Customer Value

    2 days ago

    bangalore, India ORO Labs Full time

    Job Title: Customer Value - Technical Architect, Director Location: India About ORO Labs ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through...

  • Account Director

    2 weeks ago

    bangalore, India Artificial Labs Full time

    Artificial Labs is redefining storytelling through Generative AI, film, and post-production. We're looking for an Account Director with 7–9 years' agency experience to lead key accounts, manage client relationships, and deliver campaigns that blend creativity with technology.You'll be the link between clients and creative teams — turning ideas into...

  • Account Director

    2 weeks ago

    bangalore, India Artificial Labs Full time

    Artificial Labs is redefining storytelling through Generative AI, film, and post-production. We’re looking for an Account Director with 7–9 years’ agency experience to lead key accounts, manage client relationships, and deliver campaigns that blend creativity with technology.You’ll be the link between clients and creative teams — turning ideas into...

  • Customer Success Manager

    1 week ago

    bangalore, India JobTalk AI Full time

    Client Success Manager – JobTalk.ai (Onsite Pune | EST Shift) Location: Pune, India (Onsite strongly preferred) Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours) Remote: Considered only for exceptional, highly experienced candidates About JobTalk.ai JobTalk.ai is an advanced AI Voice Agent built for recruiters . Our platform helps staffing teams make...