Process Trainer

2 weeks ago

Bengaluru, Karnataka, India Selections HR Services Private Limited Full time

PRINCIPAL RESPONSIBILITIES


• New Hire Training ( Class room training and computer based /remote )


• Responsible for managing Training batches - usually 1:20 ratio


• Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.


• Give documented feedback as per the gaps identified in the audit.


• Attend Weekly calibration calls with the client/internal as per calibration roster.


• Conduct training sessions as per requirement under specified timelines.


• Performance Assessment of Trainees during tests


• Database management,Tbase, daily reports, and analysis


• Motivating associates through effective management, career development & implementation of reporting mechanisms.


• Process transactions on a weekly or Monthly basis as defined by the process.


• Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.


• Perform TNI on audit findings and conduct refresher sessions & track performance


• Maintain Track records of performance and analyse data critically

CRITICAL SKILL REQUIRED TO PERFORM JOB


• Excellent Communication Skills (Verbal & Written), as this is a client facing role


• Flexibity to work in shift, preferably afternoon shift


• Knowledge of UK Mortgages


• Experience working with Microsoft applications such as Form, Excel, Word etc


• Creation of Academies, creation of Newsletter, etc


• Attention to detail to ensure accuracy


• Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies


• Result oriented and client focus


• Feedback and Coaching skills.


• Good rapport building skills, extremely methodical and organized


• Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory

SELECTION CRITERIA


•Must be Graduate in any stream. Shouldn't be enrolled in any regular course.


• Minimum of 3+ years experience in UK Mortgages, preferablly E2E


• Should be a citizen of India or should be allowed to work in India


• Should be above the age of 18 Years

  • Process Trainer

    3 weeks ago

    Bengaluru, Karnataka, India r3 Consultant Full time

    Job Title: Process Trainer – InsuranceLocation: BangaloreOpen Positions: 4Experience Required: 4+ yearsCompensation: Up to ₹10 LPAShift: Rotational (Monday to Friday)About the RoleWe are looking for passionate and experienced Process Trainers - Insurance backgroundto join our team in Bangalore. The ideal candidate will have hands-on experience in...

  • Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Radical Minds Technologies Pvt. Ltd. Full time

    Job DescriptionCompany DescriptionRadical Minds leverages its highly qualified and experienced professionals across offshore, near-shore, and onshore locations to address present and future challenges for its clients. The company delivers comprehensive client solutions from a global delivery network, meeting business objectives, cultural and language needs,...

  • Process Trainer

    5 days ago

    Bengaluru, Karnataka, India Transact Global Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTransact Global, founded in 2008, is a Business Process Management and IT Services company. We provide a broad range of customer experience (CX), BPO, call center, and AI-based solutions. As an ISO 9001:2015 and ISMS 27001:2013 certified company, we have garnered a diverse clientele including Britannia India, 3M, Jockey India, HDFC, and...

  • Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Trigent Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Process Trainer International Voice ProcessLocation: BengaluruExperience Required: 4+ years (with mandatory experience as a Process Trainer in International Voice)Employment Type: Full-TimeWorking Days/Shift: Rotational shiftsJob DescriptionWe are looking for an experienced Process Trainer (International Voice Process) to join our team. The ideal...

  • Process Trainer

    5 days ago

    Bengaluru, Karnataka, India The Job Factory Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Warm Greeting For More DetailsCall : HR smitha @ * Min 3 years of overall experience in BPO Industry* Min 1 year as a Process Trainer in customer service industry / Domestic BPO* Exp with E-commerce account will be added advantage

  • Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Karthika Consulting & Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About WeAssist:WeAssist is a dynamic and rapidly growing claims management services company, committed to delivering high-quality, hassle-free insurance claim support. We believe that empowered employees make empowered customers and our training programs are central to this mission.Role Summary:We are seeking an experienced and passionate Trainer to deliver...

  • Technical Process Trainer

    18 hours ago

    Bengaluru, Karnataka, India Imaginators Try Going Beyond Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Technical Process Trainer Exp- 4+ Years (2+ Years as Technical Trainer)Loc- BangaloreNP- Immediate only Nancy Required Candidate profileSkills-Service Desk, Technical Support Training, ITIL, iTSM, Snow, Remedy, CISM, Laptop & Printer Troubleshooting etc

  • Process Trainer For E- Commerce Process Customer Service, RISK

    2 weeks ago

    Bengaluru, Karnataka, India Resource Drive Consulting Full time ₹ 45,000 - ₹ 55,000 per year

    Process Trainer: 3+ Years of Total Experience with 1 Year As A Process Trainer in BPO* Train customer service team on e-commerce processes, risk & fraud management.* Ensure compliance with industry standards for risk control and fraud prevention.

  • Pharmaceutical Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India beBeePharmaceutical Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Pharmaceutical Process TrainerWe are seeking a skilled Pharmaceutical Process Trainer to join our team. As a key member of our organization, you will be responsible for training students in the latest pharmaceutical processes and techniques.Responsibilities:Training Delivery: Develop and deliver engaging training programs to ensure students meet...

  • Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Altisource Business Solutions Private Limited Full time

    Job DescriptionJob DescriptionWHAT YOU GET TO DO- Facilitatetraining courses in both live and on-line environments- Design and develop need-based L&D programs to support the business- Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training- Identify key areas of improvement through effective data analysis...