Manager of Hotel Operations

1 week ago

davangere, India beBeeHospitality Full time

Executive Assistant ManagerWe are seeking a highly skilled and experienced Executive Assistant Manager to support the General Manager in overseeing all aspects of hotel operations.This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.Oversee day-to-day hotel operations and support the General Manager in all operational matters.Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.The ideal candidate will possess proven leadership, organizational, and communication skills. They should be able to work night shifts (7 PM to 4 AM IST), Monday through Saturday, and have strong problem-solving skills and a guest-first mindset.About the JobAs an Executive Assistant Manager, you will play a critical role in ensuring smooth daily operations, upholding service excellence, and fostering strong internal and external relationships. You will work closely with the sales team for corporate client handling and new client acquisition as needed.Key Responsibilities:Support the General Manager in overseeing all aspects of hotel operations.Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.Monitor guest feedback across platforms and drive the service recovery process.Ensure full compliance with all operational controls, SOPs, policies, and service standards.Resolve guest complaints promptly and implement effective service recovery strategies.Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.RequirementsMinimum of 5 years of experience in a managerial role within hotel operations.Proven leadership, organizational, and communication skills.Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.Strong problem-solving skills and a guest-first mindset.What We Offer:A competitive salary package.A collaborative and supportive remote work environment.Opportunity to work with a dedicated and professional team.

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