Nuvama Group | Investor Grievance and Compliance Manager
4 days ago
Key Responsibilities:
Handling Regulatory Investor Grievances
- Downloading complaints and forwarding to CXO team for resolution
- Maintaining database for various grievance matters and cases.
- Coordinating with CXO team/stakeholders & regulators
Filing ATR within 21 days to Regulators
- Collating details of direct complaints and reporting to exchanges by 7th of every month.
- Uploading of Investor complaints/charter on the NWIL website by 7th of every month
- Submission of BO grievance reports for direct & regulatory complaints by 10th of every month.
- Attending conciliation proceedings on Smart ODR
- Coordination for clearing of Smart ODR fees
- Coordinating with legal team for arbitration matters
- Providing the complaints details to various stakeholders as and when required
- Implementation of grievance related circulars
Compliance Audits & Inspections:
- Assist in preparing for and facilitating internal and external audits and regulatory inspections (SEBI, NSE, BSE, MCX, NCDEX).
- Monitoring and conducting of Branch/AP Inspections as per the regulatory requirements
- Address audit findings and ensure any compliance gaps identified are resolved in a timely manner.
- Implement corrective actions and ensure continuous improvement in compliance procedures based on audit recommendations.
- Conduct compliance test checks for various compliance areas, identify gaps and take steps for redressal.
Coordination with Regulators:
- Liaise with SEBI, exchanges (NSE/BSE), and other regulatory bodies for routine and ad hoc compliance requirements.
- Respond to regulatory queries, notices, and investigations, ensuring prompt and accurate communication.
Qualifications and Skills Required:
- Education: Bachelor’s degree in law, Finance, Business Administration, or related fields.
- Experience: 6-8 years of experience in compliance, preferably within the broking or financial services industry handling Investor Grievance resolution.
- Regulatory Knowledge: Good knowledge and experience on regulations governing SEBI/Exchange compliances in relation to Broking and Depository Participant, Investor Grievance. Added knowledge/awareness regarding regulatory requirements w.r.t Investment Adviser, Research Analyst, Distribution activities, Portfolio Management, etc. will be preferred.
- Communication: Strong verbal and written communication skills, with the ability to interact effectively with regulators and internal teams.
- Attention to Detail: High level of accuracy in compliance documentation, and reporting, and surveillance activities.
- Problem-Solving: Ability to quickly address and resolve compliance-related issues.
- Behavioral Competencies: Excellent communication and inter-personal skills, good networking across industry/stakeholders. Eye for detail, ability to analyze and provide clear guidance, good teamwork
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mumbai, India Nuvama Group Full timeKey Responsibilities:Handling Regulatory Investor Grievances Downloading complaints and forwarding to CXO team for resolutionMaintaining database for various grievance matters and cases.Coordinating with CXO team/stakeholders & regulators Filing ATR within 21 days to RegulatorsCollating details of direct complaints and reporting to exchanges by 7th of every...
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mumbai, India Nuvama Group Full timeKey Responsibilities: Handling Regulatory Investor Grievances Downloading complaints and forwarding to CXO team for resolution Maintaining database for various grievance matters and cases. Coordinating with CXO team/stakeholders & regulators Filing ATR within 21 days to Regulators Collating details of direct complaints and reporting to exchanges by 7th...
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