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Customer Service Specialist

2 months ago


ahmedabad, India Statiq Full time

Location: Remote

Sector: Electric Vehicle Charging

Job Role: Customer Support Specialist

Job Type: Full-Time

Experience: 1+ years

Department: Customer Support



Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.



About the Role:

As a Customer Support Specialist at Statiq, you'll be the friendly voice and superhero who ensures our customers receive top-notch assistance and a delightful experience. Join us in revolutionizing customer care, one conversation at a time


Responsibilities:

  • Gather customer feedback and share with the respective teams
  • Handling customer queries on Chat, E-mails and calls
  • Educate current and potential customers with product and service information
  • Rasing complaints and coordinating with the team for resolving customer issues.
  • Helping users for troubleshooting while charging and providing a complete charging process to users.



What Are We Looking For ?

  • A Bachelors Degree
  • Good communications skills in Hindi and English
  • Analytical skills
  • CS database and tools
  • Management Method and Techniques


WHAT'S IN IT FOR YOU?

  • Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
  • Amazing exposure to start-up culture – Be ready to take up challenges
  • We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
  • Medical Insurance covering your whole family.