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Customer Service Specialist
2 months ago
Location: Remote
Sector: Electric Vehicle Charging
Job Role: Customer Support Specialist
Job Type: Full-Time
Experience: 1+ years
Department: Customer Support
Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.
About the Role:
As a Customer Support Specialist at Statiq, you'll be the friendly voice and superhero who ensures our customers receive top-notch assistance and a delightful experience. Join us in revolutionizing customer care, one conversation at a time
Responsibilities:
- Gather customer feedback and share with the respective teams
- Handling customer queries on Chat, E-mails and calls
- Educate current and potential customers with product and service information
- Rasing complaints and coordinating with the team for resolving customer issues.
- Helping users for troubleshooting while charging and providing a complete charging process to users.
What Are We Looking For ?
- A Bachelors Degree
- Good communications skills in Hindi and English
- Analytical skills
- CS database and tools
- Management Method and Techniques
WHAT'S IN IT FOR YOU?
- Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
- Amazing exposure to start-up culture – Be ready to take up challenges
- We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
- Medical Insurance covering your whole family.