Advanced ITSM Professional

7 days ago

hyderabad, India beBeeDeveloper Full time

Lead ServiceNow ITSM Developer(Portal, Catalog) We are seeking a seasoned professional with advanced expertise in Service Portal and Catalog development, specializing in Identity and Access Management (IAM) workflows and integrations. This role will drive strategic initiatives to deliver secure, automated, and user-friendly service experiences across healthcare IT environments. As the Lead ServiceNow ITSM Developer, you will be responsible for leading the design of IAM-related catalog items, orchestrating complex integrations, and ensuring compliance with healthcare and security standards while mentoring the development team. Key Responsibilities Drive development and customization of ServiceNow ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management. Architect IAM-focused Service Catalog items (e.g., user provisioning, access requests, role assignments) with automated workflows and approval chains. Design and implement advanced Service Portals, leveraging widgets, UI pages, and client/server-side scripting for secure and intuitive user experiences. Develop integration strategies with IAM platforms (e.g., Azure AD, Okta, Ping Identity) and ensure seamless connectivity with HR systems and CMDB. Collaborate with healthcare stakeholders to translate complex IAM and ITSM requirements into scalable ServiceNow solutions. Ensure compliance with HIPAA, security policies, and data governance standards. Troubleshoot and optimize portal components, catalog workflows, and IAM integrations for performance and reliability. Provide technical leadership and mentorship, promoting best practices and platform governance. Requirements 5-8 years of ServiceNow development experience, with proven expertise in ITSM, Service Portal, and IAM-related workflows. Strong skills in JavaScript, Glide APIs, UI Policies, Business Rules, Flow Designer, and Integration Hub. Experience integrating ServiceNow with IAM systems (Azure AD, Okta, etc.) and automating identity lifecycle processes. ServiceNow certifications (CSA, CAD, CIS–ITSM) highly desirable. Excellent problem-solving, communication, and leadership skills.

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