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Assistant Vice President
2 months ago
Job Purpose:
Assist in automation of projects for RBG Operations
Collaboration and assistance to Technology, vendor team & other stakeholders for smooth delivery of automation solutions.
Establish and drive governance for multiple projects.
Responsible for tracking the actionable and overall status of projects and highlight/escalate in case of any delays/blocks
Manage medium sized teams of projects management / Digital Transformation / MI & QC
Prioritize projects and actions based on the agreed Metrics with business.
Work directly with RBG Digital Squads to ensure RBG Ops priorities are addressed and achieved.
Publishing MIS & Reports to senior stakeholders.
Lead internal MI and Quality Control for all RBG Ops units
Design automation opportunity with whatever tool Mashreq and the market can provide.
The same KPIs above reflect to different geographical regions within RBG Division
Key Result Area:
Define and maintain the centralized project book of work
Define TO-BE process basis AS-IS process inputs from Business Analyst
Obtain cost and efforts estimates and timelines from Technology team / RBG Digital Squads
Obtain necessary sign offs (BRD, FSD, UI/UX, SIT, UAT, Go-Live) and approvals (Cost, CRs, Closure)
Monitor the progress of the projects and highlight/escalate in case of any delays/blocks
Ensure regular project updates are shared with all stakeholders
Ensure postproduction sanity checks, controls and SOP changes are in place
Follow up with business owners to confirm the postproduction stability and benefits
Establish change management framework
Ownership of end-to-end life cycle of all RBG projects
Evangelize through demos and best practice sharing
Explore automation opportunities in Processes in RBG and provide frequent findings to HEAD of RBG Ops
Frequent recurring meetings with stakeholders to ensure visibility / tracking / escalation and eventually achieve milestones.
Support the division head in providing timely information and data related to the overall performances of different units within RBG.
Operating Environment, Framework and Boundaries, Working Relationships
Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG Ops including in-house and offshored vendor managed processes
Liaise with technology for technical feasibilities and dependencies
Close liaison with Operations, Technology and Vendor Partners
Problem Solving
Ensure Feedback from end user & various stake holders are incorporated in digital solutions delivery
Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews
Ensure solutions are implemented on fast-track basis
Decision Making Authority & Responsibility
Support User Acceptance Testing to expedite the delivery timelines
Resolve any UAT blocks and escalate if required
Knowledge, Skills and Experience
Graduate with at least 10 years of diversified experience in banking operations of which at least 2-3 yrs in Projects role
Strong understanding of payment operations – International and Domestic Payments
Techno-functional
Detail oriented, able to multi-task and meet deadlines
Strong analytical, communication & presentation skills.
