Community Management
2 weeks ago
Candidate Profile:
- Should have experience in Online Community Management/Social Media- 6 months to 2 yrs of experience in Community Management & Engagement- Familiar and skilled in working on social media platforms- Excellent communication skills in English- Ability to interact with a global community, moderate discussions and handle negative feedback and conflicts.- Experience in social media/community management roles is a plus- Experience in working with social media tools like Sprout Social is a plus
Note: Candidate is required to work 6 days a week from office.
Responsibilities:
- Encourage and facilitate meaningful interactions among community members. This may include responding to comments and starting discussions on our social media channels.- Act as a liaison between the brand and the community.- Keep members / guests informed about updates, changes, and important information.- Organize community activities such as competitions and giveaways to engage with the audience.- Moderate discussions and be prepared to handle any issues or crises that may arise within the community, responding promptly and effectively to maintain a positive reputation.- Manage support requests that come in via social media channels (including but not limited to DMs and comments)- Create, schedule and post content on social media (including Instagram, Facebook and Youtube)- Work closely with the teams in charge of design and marketing.- Serve as the community's voice to assist in planning social media marketing activities- Monitoring and tracking KPIs and creating weekly and monthly reports.
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