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JIRA & Service Now Admin

2 months ago

uttar pradesh, India ArcelorMittal Digital Consulting Full time

Role – JIRA & ServiceNow Administrator
Experience – 6 to 8 years
Job Highlights –
JIRA development and maintenance, including developing, maintaining, and supporting automation workflows in Atlassian JIRA as well as maintaining other Atlassian products like HipChat, Confluence and FishEye.
Jira Software, Jira Service Management, Confluence, Bit bucket, Project Management, Business Analysis, Knowledge of software delivery processes including DevOps
Basic Programming knowledge with an understanding of APIs
This position requires someone who has a strategic vision, design & development skills but also can provide daily JIRA administration services to the users.
Scrum Certification

Skills Required - JIRA Admin
Design custom JIRA workflow for different issues types.
Responsible for developing plugins and gadgets that extend the JIRA capabilities using Atlassian Plugin SDK
Develop complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
Perform the duties of a JIRA engineer and responsible for maintenance, administration, upgrade, and enhancements to JIRA, Confluence, HipChat and integrations with other tools or plugins.
Create JIRA projects, queries, and reports.
Installation and upgrading of Atlassian Tools including: JIRA, Confluence, Jira Service Desk, Bitbucket, Bamboo
Configuring Jira, Confluence, Jira Service Desk
Migrating Atlassian Products from Server to Cloud/Data Center
Rewriting the Scripts using Groovy Scripting in Cloud
End to end Excellent knowledge of JIRA Agile Boards: Scrum & Kanban
Provide JIRA administration and support Upgrade, configure and build complex workflows via native JIRA capabilities and customization.
Partner closely with business stakeholders to understand, analyze, document, plan and prioritize optimal solutions that Lead major and minor JIRA and plugin upgrades as needed Troubleshoot issues and provide support for day to day user requests
Provide ongoing support and configuration maintenance Create and manage security schemes, permission schemes and configurations
Experience with providing user management, training, and support for JIRA
Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Bit Bucket build and configure; workflow, screen and eld schemes, as well as identify where functionality can/ cannot meet user requests
Design and maintain custom projects, workflows, schemes, screens and eld configurations
Manage user permissions and project roles for JIRA, Confluence and other tools Work directly with cross- functional agile teams to understand their JIRA needs and provide guidance and solutions
Create and manage custom JQL lters and dashboards as needed
Implement procedures and best practices Troubleshoot, identify and resolve JIRA issues reported by end- users
Perform bulk changes and CSV imports
Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc

Excellent knowledge of SDLC and experience working with Agile teams Ability to build collaborative relationships across the organization Ability to analyze, review, and document current functionality to determine potential areas of improvement

Skills Required– Service Now Admin
Proven experience as a ServiceNow Administrator with a strong understanding of the ServiceNow platform.
Experience in maintaining a CMDB.
Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests
Collaborate with end user’s results, support issues.
Collaborate with business users' communication processing.
Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed.
Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to team.

Academic Background –
MBA, BE, MCA, MSc IT
Industry Experience
Any or Metal Manufacturing, Steel industry will be added advantage

Work location

Currently remote with a potential of hybrid work from office from Pune, Noida, Kolkata, or Surat

Notice period
Joining in 45 to 60 days

Time zone
Selected candidate is required to work as per India Standard Time (IST) / Central European Time (CET)