IT Admin

**IT Admin**
Live keeping - Noida, Uttar Pradesh, India (On-site)

**About Livekeeping**
Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

**About IndiaMart**
IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers.
With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’ and is trusted with 149 million buyers, 7 million sellers, and has 83 million products & services on its platform leading to ~23 million unique business enquiries every month.
During FY 22, company had consolidated revenue of INR 753 Crores and profit after tax of INR 298 Crores.

**Responsibilities**
- Providing first-level technical support on a wide range of issues to Company

Management and its staff.
- Installation, configuration and troubleshooting of Software, Hardware, Laptops,

Desktop PCs, Printers & scanners.
- Maintaining details of hardware assets with their Licenses, Warranty, AMC and configuration details.
- Ensuring incident ticket requests are closed on time and with high client satisfaction.
- Providing Level 1 support for Audio/ Video Conference infrastructure.
- Performing routine preventive maintenance and backup functions viz. backup, restoration and file server maintenance.
- Coordinating with the external vendors to ensure vendor level escalations are resolved within the agreed timeframe.

**Requirements**:

- 1-2 years of experience working in a technical support role
- Good communication skills (e.g., phone etiquette, listening skills, and follow-up skills).
- Excellent customer service skills, capable of accurately and effectively troubleshooting and solving technical problems.
- Mobile Device support experience (e.g., iOS, Android).

**Job Types**: Full-time, Permanent

Pay: Up to ₹300,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- What is your 10th Percentage?
- What is your 12th Percentage?
- What is your Graduation Percentage?
- What is your Notice Period?
- What is your Total Experience?
- What is your Current CTC?
- What is your Expected CTC?
- Are you ok with the Work Location?

**Experience**:

- total work: 2 years (preferred)