Senior Executive
1 day ago
DescriptionAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What's in it for YOUSBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employeesAdmirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employeesDynamic, Inclusive and Diverse team culture Gender Neutral PolicyInclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefitsCommitment to the overall development of an employee through comprehensive learning & development frameworkRole PurposeResponsible for handling of social media requests from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Liaise with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity Work proactively on probable escalation/Early Warning Signal triggers as per defined process Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained Own & track mapping and allocation pending volumeEnsure process documentation and compliance adherenceMeasures of Success FRT(First Response Time) Rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Customer Satisfaction Process Adherence as per MOUTechnical Skills / Experience / CertificationsExperience in ORM/ Social Media Response / content managementCompetencies critical to the roleStakeholder ManagementProblem-solving abilityAnalytical AblilityQualification Graduate in any disciplinePreferred IndustryFSI
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Telesales Executive
1 week ago
Gurugram, Haryana, India Antara Senior Living Full timeEmployee Career Development Programs As per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction. At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a...
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Customer Care Executive
1 week ago
Gurugram, Haryana, India Antara Senior Living Full timeEmployee Career Development Programs As per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction. At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a...
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Executive Assistant
2 weeks ago
Bengaluru, Gurugram, Mumbai, India Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesManage calendars and schedules for 3-4 senior leaders across time zonesOrganize domestic and international travel; handle visa applications (Schengen, US, UK)Ensure timely and accurate submission of expenses and timesheetsProvide logistical and technical support for meetings and workshopsBuild strong internal and external stakeholder...
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Performance Marketing Lead
1 day ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
23 hours ago
gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 day ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 day ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
24 hours ago
gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Senior Leader – Data Architecture
1 day ago
Gurugram, India Role: Senior Leader – Data Architecture Full timeWe are looking for a *highly seasoned Data Architecture leader* to head our enterprise data architecture function. The ideal candidate is someone who has built and scaled large-scale data platforms and can drive the vision, strategy, and execution of data architecture across the organization.*Key Requirements*1. Deep Technical Expertise in Large-Scale...
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Senior Leader – Data Architecture
22 hours ago
Gurugram, India Role: Senior Leader – Data Architecture Full timeWe are looking for a *highly seasoned Data Architecture leader* to head our enterprise data architecture function. The ideal candidate is someone who has built and scaled large-scale data platforms and can drive the vision, strategy, and execution of data architecture across the organization. *Key Requirements* 1. Deep Technical Expertise in Large-Scale...
