Key Account Management Specialist

1 week ago


hyderabad, India HighRadius Full time

Digital Solution Advisor (Key Account Management/Postsales)Job DescriptionThe Digital Solution Advisor (DSA) is a part of the front-endsales/ account management team at HighRadius and worksclosely with the Account Executive (AE) in day-to-dayinteractions with the prospect/ customer. The DSA willcarry a Sales quota target and the primary responsibility isto move deals through the sales pipeline across the varioussales stages to closure and also customer satisfaction (NPS50)/renewals/minimize churn.Job Summary: HighRadius End-to-End Sales and Customer Management ProcessHighRadius follows a “Two-in-a-Box” model where DSA and anAccount Executive (AE) are involved in every interaction witha prospect/ customer. The different stages of such a process usually include:• Initial connect and prospecting• Understanding prospect business needs and requirements• Creating and demonstrating value of HighRadius products toprospects using Business Cases/ ROI models• Aligning with various stakeholders in the prospect’s organization• Preparing and reviewing contracts• Renewal of contracts• Proactive churn risk management• Escalation Management• Negotiation and closing the deal/ opportunityResponsibilities• Work along with the AE to move deals/ opportunities throughthe pipeline.• Interact with the prospect/ customer on a day-to-day basis.• Requirement gathering and Customer qualification via asystematic analysis of customer business.• Product demonstration to Finance department of Fortune 1,000companies (CXO, VP, Director Level audience).• Develop a detailed Cost Benefit ROI/ Business Case model.• Strategize/ develop a plan to take on the competition and takedeals/ opportunities to successful closure.• Churn management - maximize customer satisfaction• Analyze customer tickets and coordinate with respectivedepartments (support, product, etc.) to be sure we are closingtickets and ensuring high customer satisfaction• Negotiate and close renewals• Proactively manage customers to minimize churnRequirements• Prior Sales/Business Development/Pre-Sales/ Consultingexperience/ Customer Success• Hands-on working experience with ERP software’s and/or cloudcomputing knowledge is an advantage 3-10 Years ofexperience is preferred• MBA and undergrad from reputed institutions is anadvantage• Experience in working with North American or Europeancustomers in a consultative sales role would be an advantage• Prior Accounts Receivable knowledge would be an advantageSoft Skills• Highly Organized and Self Motivated• Possesses excellent communication and presentation skills• Comfortable interacting with CXO level employees of Fortune1,000 companies• Excellent at teamwork and ability to work in a distributeddelivery environment• Possesses and demonstrates high integrity and credibility asperceived by all those with whom they will work• Strong intellect coupled with proficient commercial instinctsUnwavering focus on results/target



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