IT Service Management Professional

3 days ago


Jodhpur, India beBeeITService Full time

Job Title: IT Service Management ProfessionalWe are seeking an experienced and strategic IT Service Management professional to lead the development and implementation of strategies, frameworks, and processes that drive efficient and effective IT service delivery.Develop and execute business-driven ITSM strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency.Lead a team of professionals in configuring tools, ensuring alignment with organizational goals and priorities, and driving process improvements.Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.Drive process adoption and compliance across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements.Key Skills and Qualifications:A proven track record of developing and implementing successful ITSM strategies and policiesStrong leadership and team management skillsExcellent communication and interpersonal skillsFamiliarity with ITIL framework and industry best practicesWhat We Offer:A dynamic and challenging work environmentOpportunities for growth and professional developmentA competitive compensation package



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