Cybersecurity Service Delivery Manager

2 days ago


Jodhpur, India beBeeServiceDelivery Full time

Job TitleWe are seeking an experienced professional to take on a key Service Delivery role within our organisation.Key Responsibilities:Delivering excellence in service assurance through effective management of client relationships.Liaising with internal technical staff on behalf of clients to ensure seamless service delivery.Providing generalist Cyber consultancy services, including 'application aware' support and growth opportunities identification.Preparing and presenting client operational reporting at monthly meetings.Ensuring L1 and L2 analysts meet SLA targets and follow procedures.Developing deep understanding of client business through strategic planning, roadmaps, and workshops.Managing risk, issues, problems, scope, change, and major incidents.Requirements:Excellent report writing skills.Ability to onboard new clients efficiently.Capacity to continuously improve operations and client engagement.Experience with Continual Service Improvement Plans (CSIP) for client patch.Benefits:Opportunity to develop a deep understanding of the client's business.Chance to work with a specialist cybersecurity firm delivering a range of services.



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