IT Service Operations Manager

2 days ago


Jodhpur, India beBeeSpecialist Full time

Job OverviewThe role of IT Service Management Specialist revolves around providing comprehensive support for Managed Services tool sets and processes.Key responsibilities include managing ticket distribution, serving as a subject matter expert (SME) for the ITSM ticketing system, and fostering collaboration with stakeholders to ensure seamless operation of Keystone Technical Support Center and ticket management systems.Candidates with a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices are highly sought after. Knowledge of industry-leading IT help desk tools and trends is also valuable.Act as SME with respect to technical and functional design requirements.Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Support end users and key stakeholders in a timely and professional manner.Responsibilities:Designated subject matter expert of the ITSM Ticketing System.Providing system administration duties for critical tools and applications for the Managed Services teams.Maintaining and reviewing the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Work with other members of the Platform team on an as-needed basis.



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