Advanced Technical Support Specialist

3 days ago

hyderabad, India beBeeCustomerCentric Full time

Job SummaryWe are seeking a seasoned professional to join our team as a Senior Technical Support Specialist. This role involves providing advanced technical support and product expertise to our clients.Deliver root cause analysis, debugging, and troubleshooting across multiple software products.Communicate progress updates, action plans, and resolution details to clients at an executive level.Solve complex issues, summarize causes, recommend solutions, and escalate when necessary.Act as the client advocate by being their voice.Mentor others on technical skills, soft skills, and behavioral interviews.The ideal candidate will have 8+ years of experience in software support, services, and system administration for large user communities. They should also have experience with operating systems, be knowledgeable about multiple software products, and identify knowledge opportunities when new technologies are introduced. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential for this role.

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