Chief Technical Support Officer

5 days ago

hyderabad, India beBeeSupport Full time

Job DescriptionThis is a full-time on-site role based in Hyderabad for a Chief Technical Support Officer. The successful candidate will oversee the support operations, address customer concerns, and work proactively to resolve technical issues.Key ResponsibilitiesLead and mentor a team of technical support specialists to ensure excellent customer satisfaction.Develop and implement effective support strategies to improve product performance and manage escalations.Collaborate closely with cross-functional teams to drive innovation and resolve complex technical challenges.RequirementsProven expertise in customer relations and support management, with strong problem-solving and communication skills.Experience in team leadership, mentoring, and developing support strategies to ensure customer success.Technical knowledge of AI, cloud computing, automation platforms, and other advanced technologies.Proficiency in troubleshooting and resolving technical issues with a focus on continuous improvement and customer satisfaction.Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree is a plus.Prior experience in product support and IT service management in a leadership role.What We OfferA dynamic and challenging work environment that fosters growth and development opportunities.

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