Escalation Manager
2 weeks ago
Role: Escalation Manager Location Chennai(Perungalathur- WFO only ) Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward plans. Monitor the cases for Scale of Impact and ensure that Incidents are triggered timely. Ensure necessary resources are engaged on the cases pre-incidents i.e., before the SME is engaged on the Incident. Provide insights (Daily,Weekly, Monthly) on the escalation patterns and effective course of actions to mitigate the patterns that are impactful. Assist with RCAs by providing better insights on the Exec escalations. Coordinate with the project managers to ensure that the learning out of the RCA are passed on to the team and negate the recurrence. Manage a team of Engineers dedicated to handle the escalated cases (FE - Escalations) to ensure the investigations on these cases are not further delayed. ( This can be implemented as phase 2 i.e., once 1 to 7 are being driven seamlessly for atleast 2 quarters) Qualification for Escalation Manager Candidate should have spent 2 years or above working with Palo Alto firewall Support Should be well versed with Palo Alto Processes Understanding of Exterprise Customer base, SLA, KPIs and Types of accounts Should have worked as a Technical lead for a period of 1 year Would be an advantage if the Candidate has handled a batch of New hire trainings
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Escalation Manager
2 weeks ago
Chennai, India Movate Full timeRole: Escalation Manager Location Chennai(Perungalathur- WFO only ) Scope of Work - Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases - Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way...
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Escalation Manager
3 weeks ago
Chennai, India Movate Full timeRole: Escalation ManagerLocation Chennai(Perungalathur- WFO only )Scope of Work- Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases- Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way...
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Escalation Manager
4 weeks ago
Chennai, India Movate Full timeRole: Escalation Manager Location Chennai(Perungalathur- WFO only )Scope of WorkAttention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these casesMonitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward...
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Major Incident Manager
1 week ago
hyderabad district, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period. Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role,...
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Risk Escalation Analyst
1 week ago
Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time ₹ 3,00,000 - ₹ 7,00,000 per yearJob Description:We are hiring a Risk Escalations analyst with expertise in identifying, investigating, and resolvingrisk-related escalations. The ideal candidate will have hands-on experience in fraud detection,compliance monitoring, and dispute resolution, ensuring timely risk mitigation and adherence toregulatory frameworks.Key Responsibilities●...
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Chennai, Tamil Nadu, India Straive Full time ₹ 9,00,000 - ₹ 12,00,000 per yearjob Description:We are hiring a Risk Escalations Analyst with expertise in identifying, investigating, and resolving riskrelated escalations.The ideal candidate will have hands-on experience in fraud detection, compliance monitoring, and dispute resolution, ensuring timely risk mitigation and adherence to regulatory frameworks. Key...
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Manager - Retail escalations
1 week ago
Chennai, India Standard Chartered Bank Full timeThis job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryStrategy •Daily managing of the litigation cases •Speaking with empanelled law firms regularly Business •Retail Banking Processes •Daily...
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Manager - Retail escalations
2 days ago
Chennai, Tamil Nadu, India Standard Chartered Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob ID: 42148Location: Chennai, INArea of interest: Retail BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 15 Oct 2025Job SummaryStrategyDaily managing of the litigation casesSpeaking with empanelled law firms regularlyBusinessRetail BankingProcessesDaily managing of the litigation casesSpeaking with empanelled law firms...
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pune district, India Frido Full timeCustomer Support Executive – Social Media Escalations Location: Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045 About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be...
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Manager - Retail Escalations
3 weeks ago
Chennai, Tamil Nadu, India Standard Chartered Full timeJob Summary Strategy Daily managing of the litigation cases Speaking with empanelled law firms regularly Business Retail Banking Processes Daily managing of the litigation cases Speaking with empanelled law firms regularly Maintaining the tracker which must showcase the litigations in favour or against the Bank Product and process knowledge to handle...
