Dynamic CRM Functional consultant

1 month ago

bangalore, India Celstream Technologies Full time

Title: Dynamic 365 CRM Functional Consultant

Qualification: BE/MCA

Experience: 4+years & above

Responsibilities:

Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant/Business Analyst in Business Analyst at least three large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM ( Sales/Service/Marketing /Field Service)

Conduct workshops with clients to gather requirements, identify gaps and provide recommendations for business process improvements

Design and configure Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service

Provide guidance and support to clients during the implementation process, including training and troubleshooting

Develop functional specifications and design documents for customizations and integrations

Collaborate with technical consultants to ensure functional requirements are translated into technical designs

Customize CRM systems using extensions, customizations, and integrations with other systems

Work closely with technical and functional teams to ensure the successful implementation of solutions

Provide support to clients during testing and go-live phases

Keep up to date with the latest industry developments and product updates related to Dynamics 365 CRM

Requirements:

Bachelor’s degree in business administration, Marketing, or a related field

Minimum of 4 years of experience in implementing Dynamics 365 CRM solutions

Strong understanding of Customer Relationship Management processes and principles

Ability to conduct business process analysis and translate requirements into functional specifications

Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service

Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders

Ability to work independently and in a team environment

Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus

Microsoft Dynamics 365 certifications in Customer Engagement, Sales, Marketing, or related areas are preferred.

NOTE: WE ARE LOOKING FOR FREELANCERS OR PART TIME CONSULTANTS ONLY

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