IT Support Engineer

7 days ago


kottayam, India beBeeTechnical Full time

Job DescriptionThe successful candidate will provide second-level technical support for desktop/laptop hardware, software, and peripherals issues. They will diagnose and resolve advanced technical issues escalated from the L1 support team.Key Responsibilities:Install, configure, maintain operating systems, software applications, system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, VPN.Collaborate with IT team members on projects, upgrades, implementations.Qualifications:Associate's or bachelor's degree in information technology, Computer Science, related field, or equivalent work experience.2-4 years of experience in a desktop support or similar role.Strong knowledge of Windows Mac operating systems.



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