Developer Support Engineer

3 days ago

Kottayam, India APPIT Software Inc Full time

Freelance opportunityRole & responsibilitiesJob Title: Developer Support EngineerLocation: RemoteExperience: 8+ yearsDuration: 6 Months (Extendable)We are looking for Level 3 technical assistance for our project. This role focuses on resolving complex issues, maintaining system stability, and ensuring a seamless experience for our users.Requirements & Qualifications:5+ years of experience working as an developer support engineer on L3 tier.Strong proficiency in at least one programming language Ruby, Golang, Python, React or JavaScript.Understanding of REST APIs, HTTP protocols, and JSONFamiliarity in AWS servicesExperience with monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch, Datadog)Strong problem-solving and debugging skills (logs, APIs, DB queries)Experience with SQL and database troubleshootingExperience working in Linux/Unix-based environmentsProven experience in conducting root cause analysis (RCA) and resolving production issues.Familiarity with frontend or backend technologies to understand the codebase better.Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining SLAs.Excellent communication skills to effectively interact with customers and internal teams.Ability to work independently and resolve production issues in high-pressure environments.Willingness to work from 7pm-4:30am CST hours.Job Responsibilities:Provide Level 3 support for our Stream+ platform.Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.Contribute directly to the codebase as needed for hotfixes, patches, or performance improvements.Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently.Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.Assist in the release of hotfixes or patches in coordination with the development team.Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution.Share feedback with product and engineering teams regarding product supportability and customer pain points.This role requires to work from 7pm-4:30am CST hours.

  • Software Support Engineer

    7 days ago

    Kottayam, Kerala, India Seqaura Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Fresh Computer/ IT / EC Engineer preferredExcellent computer proficiency requiredManaging Vehicle Tracking & related softwareProvide online training to customersCustomer support & inbound call handlingAccommodation provided (Bachelor stay)

  • Senior QC+QA Trainer(Lab Experience Required)

    3 weeks ago

    Kottayam, India Tek Support Full time

    Job Title: Senior QC + QA Trainer (Pharma / Biotech Laboratory)Location: RemoteJob type: Part-timeJob Summary:We are seeking a highly experienced and knowledgeable QC + QA Trainer to design, develop, and deliver technical training programs for quality control and quality assurance teams. The trainer will be responsible for building competence in analytical...

  • Senior QC+QA Trainer(Lab Experience Required)

    3 weeks ago

    Kottayam, India Tek Support Full time

    Job Title: Senior QC + QA Trainer (Pharma / Biotech Laboratory)Location: RemoteJob type: Part-timeJob Summary:We are seeking a highly experienced and knowledgeable QC + QA Trainer to design, develop, and deliver technical training programs for quality control and quality assurance teams. The trainer will be responsible for building competence in analytical...

  • Llm Engineer

    1 week ago

    Kottayam, India Whatjobs IN C2 Full time

    Position : GenAI LLM Engineer Location : Remote in India Working hours: 11am-7pm IST Pay range: $18-$20 USD per hour JOB DESCRIPTION Insight Global is sourcing for an AI/LLM Engineer to sit remotely in India, joining a global consulting firm. This position will support various Digital Products Teams in the AI Center of Excellence, to support building key...

  • Lead UnrealEngine Developer

    3 weeks ago

    Kottayam, India DBiz.ai Full time

    Unreal Engine Developer - Remote/Onsite (8+ years) We are seeking a highly skilled and experiencedSenior Unreal Engine Developerwith strong leadership capabilities to join our team. The ideal candidate should have a solid foundation inC++ and Blueprints , with over8 years of experiencein game development or real-time application development usingUnreal...

  • Back End Developer

    3 weeks ago

    Kottayam, India BayOne Solutions Full time

    About the RoleWe’re looking for a Senior Backend Engineer with deep expertise in Golang, and experience in Ruby, to help us build and scale reliable, high-performance backend systems. As a key member of our engineering team, you’ll contribute to the architecture, development, and operations of mission-critical services that support our platform. You’ll...

  • Data Engineer

    6 days ago

    Kottayam, India Whatjobs IN C2 Full time

    Company Description DraconX specializes in creating intelligent, scalable digital solutions that drive growth and innovation for startups and enterprises. As pioneers in AI business automation and SaaS platforms, we excel in building MVPs, custom software, and automation systems that simplify operations and enhance decision-making. Leveraging expertise in...

  • OTRS Developer

    3 days ago

    Kottayam, India Robotico Digital® Full time

    Company DescriptionRobotico Digital®, established in 2020, is a fast-growing IT services provider with a strong international presence, operating in Malaysia, Singapore, India, and Australia. We specialize in enabling digital transformation for businesses by streamlining operations and enhancing efficiency through services like Software Engineering, IT...

  • Node JS Developer

    3 days ago

    Kottayam, India People Prime Worldwide Full time

    Important Note (Please Read Before Applying)🚫 Do NOT apply if: • You have less than 4 years or more than 8 years of relevant experience • You lack hands-on Node.js and Gcp experience • You are on a notice period longer than 15 days • You require remote-only work (this role is hybrid in Hyderabad) • Your background is non-development / support /...

  • Graduate Engineering Trainee

    1 week ago

    Kottayam, Kerala, India KH Full time ₹ 2,79,388 per year

    Job Title:Project Assistant – CleanSmart Auto-Dispense Pro (Clean Pro Project)Location:[Your City, State] / Hybrid (as applicable)Position Type:Full-time / Entry-levelAbout the Project:The CleanSmart Auto-Dispense Pro (Clean Pro) project focuses on developing a hospital-grade smart antimicrobial disinfection trolley designed for operating rooms and ICUs....