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Engagement Manager
2 months ago
Job Description:
Role: Engagement Manager
Experience Level: 8-12 Years
Work location: Trivandrum/Bangalore/Mumbai (Hybrid)
Role & Responsibilities:
Your responsibilities will include:
- Should be responsible for managing multiple managed services engagements across clients.
- Work with the sales team to help identify, support solutioning and bid for managed services opportunities.
- Own finance and operations of the entire managed services function.
- Prepare, present and participate in internal management reviews & client meetings.
- Ensure compliance, work execution and continuous improvement of the services as per the contract.
- Help augment and streamline the managed services offering for better market alignment.
- Be the mentor, guide for the team and own timely hiring, upskilling of the team members.
- Be an advisor to the clients, manage escalations and create a positive experience for them.
Skills Required:
You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven individuals willing to learn on the go would be preferred.
- Minimum of 8 years of work experience in managed services or operations environment & exceptional client service experience
- Good executive presence & ability to communicate/negotiate effectively with clients
- Great organizational skills, ability to work independently or team with others as required
- Develop and maintain relationships to efficiently leverage expertise
- Experience with IT Service Management (ITSM) processes and tools like Service management, BCP & DR.
- Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
- Experience in supporting managed service bids, defining an operationally efficient resource model for meeting SLAs.
- Proven people management skills and ability to manage a team of 30+.
- Proven ability to meet multiple and/or unexpected deadlines in a demanding environment of 24x7 support.
- Confidence with numbers and financial analysis
- Proficiency in Google/Microsoft office suite
- Ability to quickly solve problems with a positive upbeat attitude.
