Operations Executive

6 days ago

alwar, India beBeeOperational Full time

Executive Operations Manager Job DescriptionPosition:To manage the day-to-day operations of rentals, claims and repairs with a focus on efficiency and customer service delivery.Oversee fleet utilisation and ensure timely booking fulfilment.Lead insurer communication and handle claims effectively.Monitor workshop jobs, parts and repair quality to drive improvement.Leadership & Team Management:Manage internal teams across India and Australia, setting clear goals and expectations.Track key performance indicators (KPIs), task completion rates and staff discipline.Financial & Reporting:Analyse daily performance numbers, pending claims and expenses for operational insights.Review invoices, workshop bills and supplier payments for approval.Prepare regular reports for management review and decision-making.Process Improvement:Develop and implement Standard Operating Procedures (SOPs) across rentals, claims and workshop operations.Identify opportunities to improve efficiency and reduce costs through process enhancements and workflow automation.Introduce new systems, tools and processes to drive business growth.Strategic Support:Participate in senior management meetings to stay informed on business strategy.Act as a liaison between senior management and teams, ensuring effective communication.Maintain confidentiality and handle sensitive matters with discretion.Key Responsibilities:Rental and Claims ManagementFleet Utilisation and Booking FulfilmentInsurer Communication and Claims HandlingWorkshop Operations and Quality ControlLeadership and Team ManagementFinancial Analysis and ReportingProcess Improvement and AutomationStrategic Support and Liaison

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